Computer Skills, Customer Support/Service, Electrical Wiring, Electricity, Identify Issues, Maintenance Services, Regulatory Compliance, Return Merchandise Authorization (RMA), Safety Compliance, Safety Standards, Safety/Work Safety, Software Administration, Technical Support, Testing, Workplace Issues
Job Overview:An industrial monitor supplier to customers such as Game Machine Manufacturer and Public Display Company.RMA (Return Merchandise Authorization) is returned product from customer’s production line and field.RMA staff is analyzing & repairing the RMA defects and delivering back to customers and reporting the repair log data to manager.
Job Duties: - Diagnose Issues including inspect, test and troubleshoot machines to identify problems.
- Perform Repairs including fix or replace faulty parts, wiring or hardware
- Log the inspection & repair data.
- Communicate with service parts team for spare parts
- Technical support for customers related with RMA
- Follow safety standards (5S - Sort, Set In Order, Shine, Standardize, Sustain)
- Communications: Explain issues, repairs and maintenance needs to customer or team members
Qualification- Strong troubleshooting and diagnostic abilities
- Mechanical/electrical aptitude
- Computer literacy (for testing software, updating logs, or using diagnostic tools)
- Required to pass a drug test.
- Physical stamina (standing, lifting, bending).
- Commitment to workplace safety and compliance with regulations
- Must be able to commute to the workplace daily without issue.
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STS Staffing & Temporary Services, Inc.