RN Call Center

We are looking for a contingent applicant interested in an average of 16 hours per week. The hours will be 8:00 a.m. - 4:30 p.m. or 10:00 a.m. - 6:30 p.m.

Qualification Requirements

• Graduate of an accredited school of registered nursing; BSN preferred.
• Currently licensed as an RN through the Ohio Board of Nursing.
• Minimum 2 years of clinical experience in acute setting; homecare or hospice experience preferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses clinical expertise related to critical thinking, assessment, problem-solving, and technical skills.
• Possesses the ability to provide basic and skilled nursing care, set priorities of care, and appropriately assess limits of intervention.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members regarding care issues.
• Has the ability to work independently and within an interdisciplinary team.
• Demonstrates strong organizational, time management, and prioritization skills.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.
• Must be a licensed driver with dependable automobile that is insured in accordance with state and/or organization requirements.
• Must be CPR certified according to the American Heart Association CPR standards.

Essential Job Responsibilities

• Answers incoming phone calls from patients and families and communicates information to the primary RN or other team member as required.
• Redirects nursing visits as needed.
• Assists in responding to informational/referral phone calls.
• Maintains communication log book for evening/night service needs.
• Maintains accurate information on Patient/Family profile, including medication profile as required.
• Follows up with lab results and schedules lab work as needed.
• Assists in processing and managing physician orders.
• Assists with home visits/admissions as needed.
• Assists with record review.
• Forwards referrals to massage and music therapists.
• Participates in in-services or other continuing education to meet own needs and agency requirements.
• Responsible to learn and utilize technology made available by the agency to increase efficiency, communication and performance of duties.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.