RN Director of Patient Services, Hospice

Overview --------

Director of Patient Services - Hospice

Good Shepherd Hospice is a mission-driven organization dedicated to providing compassionate medical, emotional, and spiritual care to patients and their families. Our interdisciplinary team includes more than 250 professional staff members and over 100 dedicated volunteers who work collaboratively to support patients during life's most vulnerable moments.

Why Good Shepherd Hospice?

We are a respected hospice organization where leadership, compassion, and clinical excellence come together to make a meaningful impact on patients, families, and the community. Our Hospice recently earned a 4-star rating from the Centers for Medicare and Medicaid Services. This rating is reflective of the care, service, and support that we provide our patients and their caregivers.

Job Details ------------

Position Summary

The Director of Patient Services is a senior leadership role responsible for the overall management, growth, and quality of hospice services across Community Hospice and two (2) Inpatient Units. This position plays a critical role in strategic planning, program expansion, fiscal oversight, regulatory compliance, and organizational development in alignment with the mission of Good Shepherd Hospice and Catholic Health.

Key Responsibilities --------------------

• Develop and implement hospice-specific strategic initiatives to support program growth and service expansion
• Provide leadership, supervision, and coordination of all clinical and operational activities related to the delivery of high-quality hospice care within the designated service area
• Drive census growth through strategic initiatives in the community, skilled nursing facilities, and inpatient settings
• Collaborate with the President and Director of Finance to ensure fiscal responsibility, financial stability, and sustainable growth of the hospice program
• Partner with the President of Good Shepherd Hospice in organizational planning, priority setting, and the identification, development, and evaluation of short- and long-term goals
• Ensure compliance with Medicare Conditions of Participation and all applicable regulatory and accreditation standards
• Promote continuous quality improvement, patient safety, and excellence in end-of-life care

Minimum Requirements -------------------

• Current and valid New York State Registered Nurse (RN) license
• Bachelor of Science in Nursing (BSN) required; Master's degree preferred
• Minimum of five (5) years of healthcare management and/or supervisory experience
• Prior experience as a Nurse Manager in an acute care setting
• Minimum of three (3) years of bedside nursing experience in acute care
• Demonstrated knowledge of hospice philosophy, Medicare Conditions of Participation, and hospice policies and procedures
• Ability to assess the needs of terminally ill patients and their families, including planning and oversight of symptom management
• Strong proficiency with Electronic Medical Records (EMR) systems

Salary Range ------------

USD $160,000.00 - USD $190,000.00 /Yr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies, and experience. The salary range or rate listed does not include any bonuses/incentive, differential pay, or other forms of compensation that may be applicable to this job, and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.