RN Operations Manager — Home Care

Active Massachusetts RN license required

Proven home care experience — skilled home care, private duty, or VNA background strongly preferred

Hands-on AxisCare configuration and administration experience preferred

Demonstrated leadership managing caregiver teams including recruiting, scheduling, and retention in a home care setting

Knowledge of ACHC Private Duty accreditation standards is a strong plus

Experience implementing quality assurance programs and maintaining compliance with Massachusetts home care and nursing regulations

Strong organizational skills with the ability to manage multiple priorities in a fast-paced, startup environment

Excellent communication skills to collaborate across caregivers, clients, families, clinical staff, and external partners

MA driver's license and reliable transportation required

Own all clinical functions including new client RN assessments, individualized care plan development, caregiver clinical supervision, and reassessments — replacing the need for a per-diem RN model

Manage the overall operations of the home care division including staffing, scheduling, and resource allocation to ensure seamless service delivery

Configure and administer AxisCare — client intake templates, care plan templates, scheduling, caregiver credential tracking, EVV compliance, and CRM — as the operational backbone of the agency

Lead caregiver recruiting during the pre-launch and early growth phase — managing the full pipeline from job posting through onboarding in coordination with the CEO

Oversee client and family communication — serving as the primary clinical and operational point of contact, managing care plan updates, schedule changes, and concern resolution

Lead efforts to maintain ACHC Private Duty accreditation by implementing quality assurance protocols and continuous improvement initiatives

Develop and enforce policies that promote compliance with Massachusetts nursing regulations, healthcare regulations, Massachusetts employment law, HIPAA, and organizational standards

Contribute to Everstead's thought leadership model — collaborating with allied health professionals to develop educational content on dementia, Parkinson's, and aging for presentation at ALFs, SNFs, and community events

Monitor operational performance metrics, analyze data to identify areas for improvement, and implement corrective actions proactively

Foster a positive work environment that promotes teamwork, professional development, and high caregiver engagement