RN Patient Care Facilitator: Neonatal Intensive Care Unit

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

The Intensive Care Center is a unique and dynamic unit grounded in strong teamwork and collaboration. While certain hospital services are limited—such as the absence of dialysis and a cath lab, along with reduced IR availability—our patient population reflects these boundaries while still offering a broad range of clinical experiences.

We care for a diverse mix of medical and surgical patients, including pulmonary, cardiac, gastrointestinal, genitourinary, endocrine, and elective surgery populations. We also manage a select group of intensive care patients who require higher‑level interventions, such as vasoactive infusions and mechanical ventilation. On average, our census includes approximately two critical care patients per day.

While the unit supports both medical/surgical and intensive care–level care, the majority of daily assignments will be med/surg focused, with ICU‑level assignments occurring as needed based on patient acuity and census. This blend of patient types and acuity levels creates a versatile, collaborative, and rewarding clinical environment for our team.

SPECIFIC ESSENTIAL DUTIES:
• Reviews maternal prenatal history and collects current signs/symptoms of the newborn.
• Consults and coordinates with health care team members to assess, plan, implement and
evaluate customer plan of care.
• Performs transition, admission, discharge and transfer assessments while considering
both physical and psychosocial elements of newborn and family.
• Recognizes risk factors, change in status and interventions appropriate for newborn care.
• Initiates corrective action whenever information from monitoring equipment shows
adverse symptomatology of the newborn.
• Manages basic life support needs and stabilizes newborn until the physician or NNP is
available, based upon nursing standards and protocol.
• Records customer’s vital signs, assessments, patient care and interventions as ordered.
• Works directly with physicians and NNP, assisting them during exams, diagnostic testing,
treatments and interventions.
• Participates and collaborates in multidisciplinary rounds.
• Prepares and administers (orally, subcutaneously, IM and IV) medications and records
prescribed medications.
• Reports adverse reactions to medications or treatments in accordance with the policy.
• Demonstrates phlebotomy skills.
• Provides IV therapy.
• Provides bedside care.
• Performs Point of Care testing.
• Operates, maintains and discontinues proper supplies and appropriate medical
equipment to care for customers.
• Reports any suspected abuse to the appropriate agencies.
• Initiates family education plan, as prescribed by physician. Teaches families and
significant others how to manage their newborn’s care or illness by explaining: posttreatment home care needs, diet/nutrition/exercise programs, self-administration of
medication and rehabilitation, as well as provides referrals to other healthcare
professionals for follow-up treatment.
• Displays professionalism while completing multiple urgent tasks in a timely manner.
• Records all care information concisely, accurately and completely, in a timely manner, in
the appropriate format in Epic.

Requirements

Education

• Associates Degree in Nursing; Bachelor's Degree in nursing preferred.   

Experience

• 3-5 years nursing experience in a hospital setting NICU as an RN is required.
• Demonstrated ability to maintain composure in high stress situations; acts quickly in response to critical situations.
• Previous experience and participation in care coordination and quality management activities preferred.
• Solid PC skills to include electronic medical record, MS applications, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.  

Licensure/Certification

• Current licensure and registration as an RN in the State of MN.
• Current BLS certification for all areas of nursing practice required.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.