RN Phone Triage, Endocrinology (Harwich)

Job Description - RN Phone Triage, Endocrinology (Harwich) (260729-50005012)

Job Description

RN Phone Triage, Endocrinology (Harwich) - (260729-50005012)

Purpose of Position: To provide professional nursing care and support for office patients who are receiving a treatment, examination, evaluation, etc. Through the nursing process of assessment and evaluation while maintaining standards of professional nursing within the realm of departmental policy.

Description

:

• Under the direct supervision of the Physician or Operations/Practice Manager, assist in providing nursing care to office patients. Triage and evaluate patients, mainly via telephone calls and some walk-in patients; obtain major complaints (and brief medical history when necessary) and complete chart documentation
• Inform physician or nurse practitioner of any patient symptoms that you have addressed and/or for guidance on resolving any issues, if necessary.
• Obtain patient''s current medication regimen, refill medication orders in the office or over the telephone under a physician''s supervision and document same. Assist other departments as needs; i.e. Coumadin Clinic with Lovenox instructions to patients, out of range INR results, etc.
• Respond to Codes that are paged in the practice and assist with medical personal as needed.
• Answer general health questions for patients via telephone or in office with advice, referral, or appointment under physician''s direction. Triage telephone calls with complete follow-through.
• Maintain, order and stock necessary pharmaceuticals weekly. Obtain verbal and written reports from outside agencies such as, VNA, radiology, or other physician''s office with timely, concise transmittal to physician.
• To maintain patient rights and confidentiality of information. Serve as an advocate and provide a safe and secure environment. Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
• Assess personal and learning developmental needs and act as a resource person. Participate in nursing and staff meetings and other activities which promote the growth and developmental of nursing and patient care.
• Assist with secretarial/clerical duties as needed including filing incoming paperwork, copying medical records, answering phones, taking messages and faxing.
• Perform other work related duties as requested/directed. Work cooperatively with co-workers and communicate politely with department employees, patients, visitors and other personnel within and outside the hospital.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service.

Qualifications

:

• Graduate of an accredited school of nursing
• Currently licensed as a professional nurse in the Commonwealth of Massachusetts
• Current Basic Life Support Certification
• Experience of current office technology
• Proficient in computer office applications
• Minimum of two years experience in a clinical setting preferred

Schedule Details: 40 Hours Per Week, Mon-Fri, Rotating Days, No Weekends and No Holidays

Organization

: Medical Affiliates of Cape Cod

Primary Location

: Massachusetts-Harwich

Department: MAC-Farah Practice

Annual/Hourly: Hourly

Hiring Pay Range: $30 - $49