RN, Regional Advice

The Registered Nurse (RN) participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a variety of nursing services both by electronic mail and/or by phone utilizing the nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program, as well as in professional interactions with employees of the Regional Call Center and the Northwest region. The RN works under the general direction of the designated supervisor and/or manager. The RN is responsible for integrating staff education, nursing competencies and professional (nursing) practice at the department level.

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• Professional Competencies: Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch; convenient, easy and affordable). Adheres to quality of service standards and behavioral guidelines. Adheres to regional and department expectations and standards.
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• Demonstrates ethical and legal behavior in all professional activities. Acts as an advocate for individuals, groups and communities. Demonstrates accountability for own ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands and supports Kaiser Permanente policies, legal considerations and professional ethics. Adheres to Health Insurance Portability and Accountability Act (HIPPA) and confidentiality policies.
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• Utilizes a critical thinking approach to problem solve and make decisions. Applies analytical reasoning, reflection and rational problem-solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems. Fosters and uses innovative thinking to create alternative solutions. Demonstrates the ability to analyze, synthesize and utilize data to provide optimal nursing care.
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• Understands and provides competent care to a diverse population. Uses knowledge of cultural differences to provide nursing care that is sensitive to and consistent with cultural values, beliefs, and customs.
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• Practices health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. Role models and facilitates change within the health care team to respond to health care and organizational needs. Directs, delegates and monitors quality of care delivered by the health care team and brings deviations to the attention of staff involved and charge nurse. Mentors new staff and assists with orientation and staff development needs. Collaborates with charge nurse and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to charge nurse and manager about the job performance of other RNs and unlicensed personnel in the health care team. Demonstrates commitment to customer service.
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• Demonstrates technological literacy in using telecommunication and computerized information systems. Accesses, evaluates, and uses data and information from a wide range of resources. Demonstrates effective use of computer-based information and practice management systems for decision support, provision of care, continuous quality improvement and professional development. Provides input to development of information systems that impact the provision of patient care. Facilitates the members use of health care technologies.
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• Participates in ongoing continuing education activities and shares knowledge with other health care team members. Demonstrates commitment to continuous learning that advances professional nursing practice. Demonstrates the ability to identify own learning needs. Actively works to address personal and professional growth needs. Serves as resource, mentor and role model for other members of the health care team.
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• Clinical Competencies: Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. Plans, implements, manages, coordinates, and evaluates a plan of care across the care continuum. Facilitates member wellness and function and identifies needs for health care interventions. Utilizes appropriate assessment tools, processes, clinical pathways and guidelines t o manage patient care. Integrates theory and research-based knowledge in the provision of direct and indirect nursing care. Articulates operational knowledge of procedures, equipment, and skilled nursing tasks as determined by law and the State Board of Nursing. Performs triage and telephone advice independently and within scope of the Oregon and/or Washington Nurse Practice Acts. Maintains a safe and therapeutic environment for staff, patients and family members. Participates in research-based projects. Documents the nursing care provided which demonstrates the application of the nursing process and complies with departmental and/or organizational standards.
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• Applies effective oral and written communication skills in interacting with patients, families and members of the health care team. This includes effective negotiation and conflict management skills. Communicates with other Health Care Professionals using the Situation-Background-Assessment-Recommendation (SBAR) process for clear, concise reports to improve outcomes for safe patient care, or transitions of care.
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• Organizational Competencies: Recognizes the impact of systems on health care delivery. Facilitates coordination of care across all settings with particular attention to transitional needs. Functions within interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patients health care needs.
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• Acts as an advocate for individuals and groups with unmet health needs.
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• Applies the knowledge and tools of continuous improvement in clinical practice and the delivery of health care.
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• Minimum two (2) consecutive years of RN experience in ED, ICU, Urgent Care, Med/Surg or telephone triage within the last five (5) years

• Graduate of Accredited School of nursing.

• Registered Nurse License (Washington) OR Compact License: Registered Nurse

• Registered Nurse License (Oregon)
   

• Demonstrates clinical nursing, leadership, and critical thinking skills.
• Effective problem-solving and communication skills.
• Ability to pass an audible typing test by typing 35 words a minute.
• Demonstrates effective interpersonal, communication, and problem-solving skills.
• Ability to use telecommunication and computerized information.
• Demonstrates ability to work within teams and within a dynamic work environment including a remote or work-from-home model.
• Customer-focused.

• Previous experience with population care/case management, triage and advice.

 

Notes:

• Schedule subject to change.
• Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday; Week 2: Sunday, Tuesday, Wednesday, Thursday,  Friday