Broadband, Clinical Support, Correctional Health, Customer Support/Service, Electronic Medical Records, Hospital, Medical Assistance, Medical Office Administration, Needs Assessment, Nursing, Outpatient Care, Patient Assessment, Patient Care, Process Analysis, Quality of Care, Registered Nurse (RN), Telephone Skills, Telephone Triage, Training/Teaching
Location: West Valley, UT - 100% Remote
Duration: 13 Weeks
Shift: Mid 5x8-Hour (15:00 - 23:00) and Day 5x8-Hour (12:00 - 08:30)
Description:
REMOTE Role *(facility will provide all equipment needed. traveler will need to have high speed internet & private office space)* hours will be in MT time zone
Skills:
Must have the following Skills applying the nursing process Assessing, Planning, Clinical Decision Making, Nursing Diagnosis, Teaching, Disposition, and high Customer Service Skills
Good phone skills, superb assessment skills, critical thinking, customer service skills, sedentary job with headset and much interacting with patients and the rest of the team over chat tools. Fast pace except for some of the graves shifts are quiet.
Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and preforms nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting
Requirements:
5 years experience
CA RN license and Home State License
(Utah License NOT required)
BLS - AHA
EPIC.
Mandatory Skills:
5 years experience as Telephone Triage RN
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