About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Providing quality service and accurate results supports Ascential Care Partner's primary mission as a trusted adviser to our clients.
As a Telephonic Nurse Case Manager, you will be working in a fast-growing company and work environment. Your valuable role requires working closely with treating physicians/providers, employers, claim representatives, legal representatives, and the injured/disabled person to create and implement safe and effective Return to Work plans, and facilitate appropriate and cost-effective medical services to achieve maximum medical improvement and recovery.
As a member of our team, you will continue to reinforce Ascential's mission of being a market leader and collaborative partner to current and prospective customers and partners.
Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Case Management & Application of Knowledge:
Demonstrate and apply knowledge of case management standards, injuries, medications, treatment options, and job duties to advise on and implement treatment plans
Adhere to ethical guidelines and best practice standards, ensuring quality of care
Collaboration & Communication:
Collaborate telephonically and in writing with claims representatives, employer when applicable, and healthcare providers to achieve optimal return to work and claim outcomes
Facilitate telephonic and written communication and coordination with all appropriate parties
Maintain regular, frequent telephonic and written contact with patients throughout the claim assignment
Involve patients in decision-making and encourage their appropriate use of healthcare services to maximize health outcomes and maintain cost-effectiveness
Patient-Centered Care & Advocacy:
Assess patient needs, provide support and advocacy, promote self-advocacy and self-determination
Assist in safe transitioning of care, and resolve problems using multidisciplinary strategies, always prioritizing patient needs
Documentation & Confidentiality:
Maintain accurate documentation of case management services in client records
Uphold patient confidentiality and adhere to HIPAA standards
Quality Assurance:
Ensure quality of care by adhering to standards, measuring outcomes, making necessary adjustments, and following ethical guidelines
Reflect the company's philosophy by demonstrating ardent customer service-related results
Professional Development:
Maintain professional and industry knowledge through continuous learning, networking, and participation in professional activities
Maintain state license(s) and certifications required for this role
Workload Management:
Manage assigned workload independently, prioritizing cases, evaluating progress, and modifying goals to improve treatment effectiveness and claim outcomes
Perform other duties as assigned
Skills/Qualifications:
Work Setting:
Full-time, work from home position that can be located anywhere in the U.S.
Ability to work normal business hours for assigned jurisdiction(s)
Must have dedicated home office space that ensures privacy with access to reliable high-speed internet
Physical Demands:
While performing the duties of this position, the employee is required to walk, stand, bend, kneel, stoop, communicate, reach, and manipulate objects.
Duties involve moving materials weighing up to 10 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 30 pounds.
Manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment.
Other Duties:
Please note this TCM job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact.
Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Childrens Hospital in Grand Rapids, Michigan, UPMC Childrens Hospital in Pittsburgh, Pennsylvania and Blythedale Childrens Hospital in Valhalla, New York.
Employee Benefits:
We also offer our employees a comprehensive suite of benefits and perks, including:
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents:
Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud:
Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.