RN Triage (Hybrid)

Answer all phone calls from patients with medical concerns that are directed through switchboard or other internal departmentsDetermines if patient has had recent trauma, closed reduction, or surgery and manages the patient concerns according to protocolsIs mindful of the most common medical complications related to surgery and trauma (i.e. DVT/PE, infection, compartment syndrome, and unmanaged pain) and triages per protocolsIdentifies emergency situations and instructs patients to call 911Ensures that a valid Authorization to Communicate is in effect when speaking about a patient to someone other than the patient him/herselfCommunicates clearly and promptly with physicians regarding serious changes in patients condition related to their orthopedic condition for which they are being treatedDocuments all patient phone calls in the electronic medical record upon completion of the callSupports a coordinated workflow for patients between triage, medical assistants, and physicians.Proactively works with supervisor when it is noticed that physician standards of practice are not currently reflected in protocolsStrictly adheres to all HIPAA rules and regulationsActs as a positive role model in demonstrating excellent patient care and service standardsPromotes patient educationAble to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminologyOther duties as assigned