Roadside Assistance Agent - Call Center

As a Roadside Assistance Agent, you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible.

Because we support customers around the clock, candidates must be available to work any day of the week, including weekends and holidays, on a scheduled and rotating basis. This does not mean working every day, but flexibility is essential.

Responsibilities:

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on the information presented by the customer.
• Provide stellar customer service support to assist callers accurately and effectively,
• Think creatively and independently while facilitating problem resolution
• Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
• Convey accurate information about the company, whether in person, by phone, e-mail, fax, or other communication devices
• Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
• Perform other duties as assigned to support business needs and objectives.

Requirements:

• Must be available to work multiple schedules that include weekends & holidays
• Experience in an inbound call center and automotive-related business is a solid plus
• Excellent verbal and written communication skills
• A high degree of comfort using computerized order processing systems
• Intermediate typing and data entry skills
• Proven ability to use solid reasoning and problem-solving skills
• Detail-oriented with effective organization and follow-through skills
• You need to be flexible, can multitask, and embrace change
• Proficiency in Google Suite, including Word & Excel
• Self-motivated, excellent organizational skills, and attention to detail
• Ability to function in a fast-paced environment under short time constraints

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

As part of Europcar Mobility Group, Fox Rent A Car combines global mobility strength with an entrepreneurial edge. A benchmark for value-driven leisure car rental, Fox operates 23 airport locations and employs more than 1,000 team members nationwide, serving some of the world’s largest travel markets, including Orlando, Las Vegas, Miami, and Los Angeles.