Automotive Industry, Automotive Repair and Maintenance, Customer Support/Service, Driver's License, Electricity, Emergency Response, Emergency Services, Establish Priorities, High School Diploma, Identify Issues, Insurance, Maintenance Services, Microsoft Office, Multitasking, Physical Demands, Problem Solving Skills, Safety Process, Test Requirements, Tire Repair, Vehicle Fleets, Work From Home
WHAT YOU'LL DO:
This role is responsible for responding to emergency service requests, identifying mechanical issues and providing applicable roadside assistance on member vehicles so that the member can get on their way. Services are provided through towing and light service vehicles.
This person will be working from our Fleet shop in Bellingham, WA. Please make sure you are comfortable with this commute.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:
You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.
- Responsible for towing vehicles to specified location following correct safety and towing procedures.
- Be the "face" of AAAWA to our members who are stranded and in need of emergency roadside service.
- Perform electrical, fuel or other system diagnosis on vehicles.
- Provide customer service to members and other departments as needed.
- Advise manager of any vehicle or operational issues.
- Perform minor vehicle repairs on fleet vehicles.
- Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
- Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.
MINIMUM QUALIFICATIONS:
- High school diploma or GED
- Must be able to pass and maintain DOT physical requirements test
- 3+ years' work experience in automotive and/or customer service field
- 1+ years' of demonstrated mechanical aptitude and mechanical reasoning
- Meet minimum age requirement for insurability
PREFERRED QUALIFICATIONS:
- Education and training in batteries, vehicle lockouts, tire changing, and roadside safety
CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid Washington State driver's license
- Technical school certification preferred
KNOWLEDGE, SKILLS, ABILITIES:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to operate fleet vehicles, light service vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions.
- Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems
- Competent in MS Office and navigating the internet.
- Ability to address multiple demands and competing priorities in a changing environment.
- Skilled at working independently; able to prioritize and complete assignments with minimal direction.
- Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
- Ability to establish and maintain cooperative working relationships.
SALARY:
- Hiring Range: $25.30 - $30.35 per hour
You will also receive the opportunity to earn a discretionary bonus based on company performance.A
AAA Washington
We are a member based organization that prides ourselves on providing exemplary service to maximize member satisfaction. Our environment is one of collaboration, team work and positivity. OAC provides a healthy work/life balance, striving for an atmosphere that concentrates on wellness, productivity and success. We all take part in holding ourselves accountable, individually as well as collectively to stay progressive leaders in supporting our community. OAC stays committed on our daily accomplishments to continue helping our members stay safe and worry free.
1,000 to 1,499 employees
Automotive Sales and Repair Services