Robotaxi Operations Advisor

The Robotaxi Operations Advisor oversees compliance, regulatory interactions, and logistical processes to ensure Tesla s operational fleet runs smoothly and adheres to all requirements. This role supports vehicle activation, daily operations, and team collaboration, helping to prevent delays and optimize resource allocation in a fast-paced environment. The right person is hungry to dive into critical challenges, breaking down silos, and partnering closely with cross-functional teams across Tesla to drive the business forward and optimize for vehicle uptime.

• Deliver outstanding support via phone, email, and chat, helping customers reunite with lost items and document interactions within Tesla's CRM and Vehicle Support systems
• Develop and launch new processes, tools, and resources that improve customer experience, build brand loyalty, and optimize fleet uptime
• Conduct troubleshooting to quickly assess concerns and employ a first-principles approach to find creative solutions
• Dive into data to uncover opportunities to reduce waste in processes, vehicle uptime, and improve customer experience
• Manage compliance and coordinate with the Department of Motor Vehicles (DMV) to keep vehicle registrations, plates, and paperwork current and accurate
• Work closely with cross-functional internal and external teams to align strategies and goals that includes routing work to the appropriate channels for support
• Perform additional responsibilities as assigned to meet current and future business needs
• Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Solid understanding of DMV processes, regulatory compliance, and operational workflows including familiarity with EHS standards & logistics tools
• Ability to influence and build relationships without authority, from front-line agents to executive leadership
• Hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team in a fast paced ever changing environment
• Exceptional customer service, educational, and communication skills (both written and oral) & comfortable navigating multiple internal systems, MS Office, and web-based applications
• Basic command of the English language
• Valid driver s license required