Communication Skills, Driver's License, Identify Issues, Incident Response, Lift/Move 50 Pounds, Multitasking, Operations Management, Problem Solving Skills, Safety/Work Safety, Systems Reliability, Time Management
We are seeking highly reliable and quick-thinking individuals to join our Robotaxi Incident Response Team for our ride-hailing service, ensuring that all our vehicles are supported through our 24/7 vehicle operations.
Your responsibilities will include serving as immediate support to on-road incidents involving our autonomous vehicles, ensuring rider safety, conducting basic roadside repairs, assisting first responders, and aiding vehicle recovery operations.
- Rapidly respond to vehicle incidents in the field
- Log all actions and observations using internal tools and platforms
- Perform basic vehicle service, including swapping a wheel
- Ensure vehicles are returned to operational status efficiently and safely
- Assist riders during active incidents in the field
- Communicate professionally with first responders as needed
- Document and report all cases to ensure system reliability and accountability
- Proven ability to adapt to new technologies, innovate, follow instructions attentively, and effectively manage multiple priorities
- Excellent problem-solving and communication abilities, troubleshoot issues effectively, and develop timely solutions with incident responses
- Ability to remain calm under pressure and follow basic protocols
- Learn basic vehicle repairs to ensure the safety of our vehicles and customers
- Flexibility to work in shifts, possibly including nights and weekends
- Ability to lift 50+ pounds
- Valid driver's license required