THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE.Job OverviewA Support Engineer finds solutions mechanicalelectrical engineering to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 247365. The role is responsible for tracking and documenting customer issues obtaining data for consultation with other business units on issues and resolution and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability maintenance and repair and work through issues with legacy products and the various versionsreleases of legacy products.Job FunctionsMonitor incoming customer issues 247365. On call would be shared by the team on rotation basis.Form plans to fix incoming customer issues.Escalate customer issues to other business areas for resolution and assistance.Design short- and long-term resolutions for products.Assist with design reviews.Interact with other customer service teams in other business units.Compile data for process and product improvements.Write reports that provide data to assist product improvements.Document status and plans for large field project to retrofit product offerings such as conveyor.Assist in new product development design.Lead meetings with internal and external customers to resolve issues.Travel Requirements10 overnight travel Travel expenses paid by Bastian SolutionsPreferred Skills and Required QualificationsBS in Mechanical Electrical or MechatronicsCAD competentPrevious experience with Robotics Fanuc preferredAbility to use software troubleshooting applicationsFamiliar PLCs ladder logicAbove average communications skills both written and verbalMechanical engineering skill to design short- and long-term product improvementsAbility to work with engineering teams and professionally help them understand design for installation and repair reliability.Proficient at MS Office suiteTo learn more about us click the following link-httpswww.youtube.comwatchv_wJsktTkF50About Bastian SolutionsBastian Solutions a Toyota Advanced Logistics company is an independent material handling and robotics system integrator providing automated solutions for distribution manufacturing and order fulfillment centers around the world. Our team specializes in consulting system design project management maintenance and installation while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.In addition to exciting work at a growing company we offer the following benefitsHealth Dental and Vision Insurance401k Retirement Plan with a company matchVacationHoliday PayTuition ReimbursementFlexible Work SchedulesVolunteer WorkProfessional Associations Conferences and SubscriptionsCompany Meetings & EventsBastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.