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ROCHESTER: Customer Service Representative

Elevated Resources

Newburyport, Massachusetts

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JOB DETAILS
SKILLS
Billing, Change Requests/Orders, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Quality, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Order Delivery, Order Processing, Public/Media/Press/Analyst Relations, Purchase Orders, Sales, Sales Strategy, Sales Support, Time Management
LOCATION
Newburyport, Massachusetts
POSTED
30+ days ago
  • Act as a Liaison between Sales Representatives and/or customers with cross-functionality to perform and execute customer service responsibilities efficiently, effectively, and with friendly, helpful service.
  • Develop internal and external relationships to a high level of satisfaction, ensuring all who cross paths are Glad they called.
  • Processes sales order allocations and ensures timely delivery of order acknowledgment, tracking and invoicing the customer within CRM and ERP systems.
  • Reviewing and updating sales orders entered against customer purchase orders and change requests received to ensure accuracy.
  • Working to resolve discrepancies, returns, financial queries and complaints to a high level of professionalism in a timely and efficient manner.
  • Creating new customer accounts, ensuring data accuracy, and maintaining up-to-date information.
  • Documents, maintains and shares customer feedback for continuous improvement of customer service and evolving the customer experience.
  • Provide excellent customer service through professional communication to external customers and all business colleagues.
  • Participates in team meetings to understand and support sales strategy and overall objectives.

 

 

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