ROI Support Specialist - Remote

Sharecare

Olympia, WA(remote)

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Biotech and Pharmaceutical, Communication Skills, Corporate Compliance, Cost Control, Credit and Collections, Customer Support/Service, Data Entry, Detail Oriented, Ecosystems, Federal Laws and Regulations, Financial Strategy, HIPAA (Health Insurance Portability and Accountability Act), Health Information Management, Health Plan, Healthcare, Healthcare Management, High Reliability, Home Care, Intranet, Keyboards, Lift/Move 25 Pounds, Maintain Compliance, Manual Dexterity, Medical Records, Microsoft Excel, Microsoft Outlook, Microsoft Word, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Quality Control, Quality Management, Quality Metrics, Regulatory Compliance, Request for Information (RFI), Return on Investment (ROI), State Laws and Regulations, Technical Delivery, Writing Skills

LOCATION

Olympia, WA

POSTED

30+ days ago

**Job Description:** Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . **Job Summary:** Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to?fulfilling or fulfilled?Release of Information requests for patient medical records.? **Essential Functions:?** + Assist Release of Information Specialists to resolve issues related to fulfillment of medical records?requests? + Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of?Information? + Perform Data Entry & Quality Control measures for fulfillment of medical records?requests? + Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records?requests? + Research and resolve workflow and record issues quickly to minimize delays in?turnaround? + Identifyand escalate critical andimportant issuesto?management? **Qualifications:?** + Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Servicerequired, 1 year or more?preferred? + Ability to use internal?electronic based record workflow systems such as?BactesInMotion, Record Management, Intranet,?Exceptions Management, Word, Excel, Outlook,?etc.?? + Attention to?detail? + Ability to work in a fast-paced, production-oriented?environment? + High levelof reliability,?productivity?and professionalism?? + Good?communication skills, both written and oral? + The ability to work independently and being productive with little?supervision?? **Physical Requirements:?** + Ability to sit or stand forlong periodsof?time? + Physical?ability to lift and carry 25?lbs.?of?materials? + Manual dexterity and strengthsufficient enoughto enter information via computer keyboard forlong periodsof time, to write notes and information needed, and to pick up and hold paperwork, supplies and other?items? + Eyesight sufficient to effectively read documents and to accurately view information on a computer?monitor? + Speaking and hearing ability sufficient to effectively communicate? + Eye/hand coordination,hearingand visual acuity necessary for?day to day?tasks? **HIPPA/ Compliance:?** + Maintain privacy of allpatient, employee and volunteer information and access such information only on a?need-to-know?basis for business?purposes? + Comply withall regulationsregardingcorporate integrity and security?obligations? + Report unethical,?fraudulent,?or unlawful behavior or?activity? + Maintain current and yearly HIPAA?certification? **Information Governance Accountabilities:?** + A high-level understanding of the organization's information governance program and role-specific accountabilities? + A thorough understanding of role requirements, including policies,proceduresand processes, to include how individual workimpactsthe organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization's data and?information? + Commitment to discuss questions and recommendations about processes and any observed variations in performing tasksin order toensure a standardized approach to work and services?provided? + Participation in education asrequiredfor corporate compliance and role-specific functions and?tasks? Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

About the Company

Sharecare

INDUSTRY

Other/Not Classified

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