Roll Off Dispatcher- Brooklyn NY

Waste Connections

Brooklyn, NY

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JOB DETAILS

SALARY

$24–$28 Per Hour

SKILLS

Coaching, Communication Skills, Computer Skills, Customer Service Operations, Customer Support/Service, Data Entry, Documentation, English Language, Establish Priorities, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales, Schedule Development, Service Delivery, Spanish Language, Systems Maintenance, Time Management, Typing, Writing Skills

LOCATION

Brooklyn, NY

POSTED

Today

Waste Connections is seeking a Roll OffDispatcher to join our team in Brooklyn, NY. This role is essential to keeping our operations running smoothly by coordinating drivers, resolving service issues, and supporting our customer service and operations teams. If you thrive in a fast‑paced environment and excel at multitasking under pressure, we want to hear from you.

Hourly Rate ?: $24-$28/hr. (depending on relevant experience)

Schedule ⏰: Monday-Friday 8am – 5pm

Position Summary

The Dispatcher is responsible for managing incoming requests, dispatching drivers based on priority, and ensuring timely and accurate service delivery. This position requires strong communication skills, excellent computer proficiency, and the ability to remain calm and organized in a high‑volume environment.

Key Responsibilities

+ Manage daily schedules, including deliveries, pickups, and container exchanges

+ Assign drivers and adjust schedules throughout the day based on workload and service needs

+ Optimize routing and equipment utilization to support efficient operations

+ Monitor job progress and ensure timely completion of all scheduled work

+ Communicate with drivers, sales, and customer service to coordinate updates and resolve issues

+ Prioritize urgent or high‑value accounts and manage delays or service disruptions

+ Reallocate work and coordinate reschedules to maintain service levels

+ Ensure accurate job documentation, order entry, and system updates

+ Review and schedule all incoming service requests received via email

+ Escalate service or capacity issues and provide timely updates to internal teams and customers

Job Requirements

+ High school diploma or equivalent required

+ Minimum 2 years of dispatcher experience in transportation or logistics preferred

+ Experience with live dispatch operations and coordinating drivers

+ Experience creating and managing driver schedules

+ Familiarity with telematics/driver coaching tools such as 3rd Eye, Lytx, and DriveCam

+ Strong typing and data entry skills

+ Proficiency in MS Office Suite (Excel, Word, Outlook)

+ Excellent verbal and written communication skills

+ Bilingual (English/Spanish) required

+ Waste industry experience strongly preferred

What We Offer

+ Competitive pay

+ Medical, dental, and vision benefits

+ Long-term disability and life insurance

+ 401(k) with company match

+ Year-round stability in a recession‑resistant industry

+ Unlimited opportunities to “Connect with Your Future”

WHY YOU NEED TO JOIN US

CULTURE : It’s a great place to work! We operate in an environment where empowered, self‑directed All Stars know the importance of their work.

INTEGRITY : Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

Waste Connections — Apply today and Connect with Your Future! https://careers.wasteconnections.com/us/en/

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

About the Company

Waste Connections

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