Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!!
Here at Arlowe, we strive to create a sense of awe that leaves those we touch wanting more…..
The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is 'the person who receives or entertains other people as guests.' You are responsible for setting the tone!
This position will follow the rooftop season of April 6th - September 15th.
RESPONSIBILITIES AND AUTHORITIES: • Always treats guests with courtesy and respect in a variety of situations. • Displays honesty & integrity. • Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. • You build strong partnerships with internal customers and outside vendors
SPECIFIC DUTIES: • Responsible for welcoming and greeting all guests. • Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. • Responsible for recognizing regular and VIP guests. • Use personality and hospitality skills to provide a seamless and memorable guest experience. • Dress professionally in clean and presentable attire, and never forgetting to wear a smile. • Check guests in. • Walk guests to tables and engage in conversation while doing so. • Pull out chairs and present menus individually. • Listen to guests complaints and work to diffuse any unhappy guest situations. Utilize management to help. • Master the operations of the Open Table system. • Complete all opening and closing side work as assigned. • Interact with fellow employees and guests in a cheerful, professional manner. • Communicate with the Maitred any open tables, long waits, or guest issues. • Courteously handle and apologize for any tables waiting past their reservation time. • Welcome all guests with the same hospitality you would extend to guests in your home. • Responsible for wishing all guests a warm farewell. • Handle reservations. • Answer all phone calls with a warm, inviting & professional tone. • Cater to all guest needs & requests by communicating via email & telephone. • Confirm all reservations 1 day prior. • Communicate all Event Inquiries to the Sales Team. • Forward all phone messages. • Handle all credit card authorizations for guests. • Acquire all credit card Information for Itemized receipts and credit card disputes. • Forward all lost and found inquires to management. • Maintain an efficient and accurate reservation system (Open Table or any other system we may use). • Have a working understanding of all basic restaurant Information. • Understands complete floor plan & service flow of the restaurant. • Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitred. • Keep reservations office clean and organized. • Always remember that the guests phone interactions with host are a very important part of the dining experience; you will be the diners first impression of the restaurant.
REQUIREMENTS: • 1-2 years of similar experience • Understanding the reservations system (Open Table) • Rate of Pay: $20.00 - $22.00/hour