Job Summary
The role of Room Attendant is responsible for cleaning and servicing guest rooms to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.
Primary Responsibilities & Essential Functions
Responsible for a combination of check-out and stay-over cleaning services daily. Turn on lights and prepare the room for cleaning. Remove and replace linens; prepare and make beds. Clean and tidy bathrooms; clean and disinfect all surfaces. Sweep, mop, and vacuum floors; dust furniture. Stock amenities and fresh towels. Remove trash and disposable clutter; collect and turn in any items left by guests according to company procedures. Ensure the security and privacy of guest rooms. Perform rotation cleaning duties as required. Complete deep cleans when and as directed. Ensure the room meets company standards. Assist with any other reasonable requests. Perform all other duties as assigned.
Education and Experience
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs. Ability to read, write, speak, and communicate in basic English preferred. Previous housekeeping experience preferred but not required. Previous hospitality experience preferred.
Knowledge, Skills, Abilities
• Detail-oriented and thorough. • Able to perform work consistently to the highest standards. • Professional attitude is required. • Ability to interact with guests in a friendly way. • Ability to remain discreet and respect the privacy of guests. • Ability to follow instructions. • Ability to work independently. • Ability to identify and resolve issues related to position independently. • Ability to work as a team. • Excellent time management skills. • Follow proper safety measures when using hazardous chemicals. • Basic knowledge of proper cleaning and sanitation operations.
Physical Demands
Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling. Must be able to lift 20lbs.
Working Conditions
Indoor Exposure to hazardous chemicals (with PPE). Possible exposure to bodily waste. Possible exposure to a somewhat noisy environment.
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.