Room Attendant - Full Service - Hilton Norfolk The Main

Overview:

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

Responsibilities:

Know your job. 

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

Be on time. 

• Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
• Follow clock in and out procedures

Be on stage. 

• Maintain a friendly, approachable, always willing to assist attitude 
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene 
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

Work smart.

• Use your Room Attendant Board with instructions for sequence, special requests and clean type
• Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards
• Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

Use your tools.

• Ensure cart or caddy (as applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks
• Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

• Produce clean guest rooms that meet or exceed quality and efficiency standards of the department. 

Respect the space.

• Keep your work area, cart and closets clean and organized.
• Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.  
• Support the Team:
• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications:

Type	Qualification
Experience	Prior housekeeping experience desirable
Experience	Past work experience in a similar or commensurate skill set - hospitable, prison, military experience.
Skill	Ability to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is required
Skill	Physical set is of primary importance - ability to handle to physical demands of the job.