Room Attendant

Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes

rollaway beds, cribs, and sofa bed.

Removes dirty linen

Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and

shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames,

window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment,

furniture and cupboards. High-dusts artwork.

If Applicable: Remove trash, sweep, dust any balcony/patio areas

Inspects marketing collateral, replacing expired or damaged items.

Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using

approved cleaning chemicals and rags.

Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in

accordance with brand/hotel standards.

Cleans mirrors, windows, vent cover, glass doors.

If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and

walls using approved cleaning chemicals and rags.

Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the

appropriate persons/departments.

Reports items that require repair or additional cleaning to the appropriate person/department.

Restocks housekeeping cart.

Vacuums hallways.

Turns in all lost and found articles immediately.

Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.

Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come

in contact.

Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks

guidance and/or assistance from others to ensure satisfaction.

Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,

or building upkeep issues. Reports discrepancies to the proper department.

Contributes to a safe work environment by following proper safety guidelines in matters of attire,

utilizing protective gear, and following safety procedures.

Recommends other Baywood properties to our guests, when appropriate.

Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’

demonstrating our motto ‘It’s Better at Baywood!’