Room Attendant

As a Room Attendant, you create the first and lasting impression of Banana Bay's guest experience. You'll clean and refresh guestrooms to brand standards, replenish amenities, report maintenance needs, and ensure a safe, spotless environment-working efficiently, respectfully, and with pride in every detail.

Key Responsibilities

• Guestroom Care: Clean, sanitize, and reset rooms (bedmaking, dusting, vacuuming, bathroom/kitchenette, balconies/patios) to SOP and inspection standards.

• Linen & Amenities: Replace linens and terry; restock amenities, coffee/tea, and collateral; follow par levels and eco/sustainability guidelines.

• Safety & Compliance: Use chemicals and equipment safely; follow PPE, OSHA, and property safety procedures; observe key control and privacy/Do Not Disturb policies.

• Maintenance Reporting: Promptly report defects (HVAC, plumbing, electrical, furniture) via radio/CMMS; tag rooms OOS when needed.

• Cart & Storage: Keep carts stocked, clean, and organized; maintain orderly closets and back-of-house areas; track inventory and minimize waste.

• Public Areas (as assigned): Support housekeeping in hallways, elevators, lobbies, and other spaces to ensure a consistently clean environment.

• Service Mindset: Greet guests warmly, respond to requests, and escalate concerns to leadership for quick resolution.

• Documentation: Complete daily room assignments, checklists, and lost & found procedures accurately and on time.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• Housekeeping or cleaning experience in hotels/resorts preferred; will train the right candidate.

• Ability to follow written/verbal instructions and standard operating procedures.

• Dependable, detail-oriented, and organized; positive attitude and team-first mindset.

• Basic English required; bilingual (e.g., Spanish/English) preferred.

• Flexible availability, including weekends/holidays; reliable attendance.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, and reaching.

• Lift, push, or pull up to 30-40 lbs (linen bags, vacuums, carts).

• Work around cleaning chemicals (with provided training/PPE).