POSITION TITLE: Room Attendant
REPORTS TO: Executive Housekeeper / General Manager
ABOUT HAMPTON INN & SUITES / HOME2 SUITES SAN ANTONIO
The Hampton Inn & Suites / Home2 Suites, managed by Vista Host Management & Development Company, combines two popular brands under one roof, offering flexible accommodations for both short and extended stays. Located conveniently in a bustling area with easy access to dining and entertainment, the property features shared amenities such as a fitness center, indoor pool, and complimentary breakfast, ensuring a comfortable experience for all guests.
POSITION SUMMARY
The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service. This role requires attention to detail, efficiency, and a guest-focused attitude to create a positive, welcoming atmosphere for all hotel guests.
WHO IS THIS POSITION FOR?
The Room Attendant role is best suited for someone who:
•Has a keen eye for detail and takes pride in keeping spaces clean and organized.
• Enjoys working independently while supporting the housekeeping team.
• Is proactive, reliable, and committed to maintaining high standards of cleanliness.
• Thrives in a physically active role that requires multitasking and prioritizing tasks.
WHY JOIN OUR TEAM?
• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance. • Life / STD Insurance.
• 401k Program. • Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host’s expanding portfolio.
DUTIES AND RESPONSIBILITIES
Housekeeping Responsibilities
• Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas.
• Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards.
• Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed.
• Restock guest room amenities, including towels, soaps, and toiletries.
• Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk.
• Assist with deep cleaning and organization of common areas and maintain the lobby functions.
• Report any safety, maintenance, or housekeeping concerns to management.
• Adhere to lost and found procedures, guest safety protocols, and hotel policies.
• Acknowledge and greet guests in public spaces, anticipating and addressing their needs.
General Responsibilities
• Ensure efficient completion of daily room cleaning assignments in a timely manner.
• Use supplies and equipment responsibly, reporting any shortages or issues to management.
• Maintain a friendly and professional demeanor with guests and team members.
• Follow established schedules and support other departments as needed, performing additional tasks assigned by management.
• Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff.
POSITION REQUIREMENTS
• Must be able to stand for extended periods, frequently moving within and about the facility.
• Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs.
• Must frequently handle objects and equipment necessary for cleaning and maintenance tasks.
• Basic reading and writing skills for understanding assignments, checklists, and guest requests.
• Flexibility to work nights, weekends, and holidays as needed.