Room Attendant

POSITION SUMMARY: Room attendants are responsible for serving the needs of the business, our guests and our colleagues by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

The Room Attendant is responsible for ensuring that the appearance and environment of all guest rooms meet the highest standards as set by Auberge Collection and The Lodge at Blue Sky.  He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.

At The Lodge at Blue Sky, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

ESSENTIAL JOB FUNCTIONS: 

• Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.
• Ensure health & safety requirements are adhered to, including personal knowledge of the correct usage of all chemicals used in Housekeeping.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are processed properly and that the correct logs are maintained.
• Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory.
• Follow and recommend measures to minimise all wastage of materials and amenities are used in the department.
• Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
• Ensure VIP requirements are met.
• Ensure all special requests are met, with particular reference to families visiting our resorts with children.
• Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
• Clean and take care of all working equipment used by himself/herself.
• Report any damage or loss in a guest room immediately after being found.
• Remove room service trays from room & place in the service area.
• Make room status reports.
• Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management.
• To perform any other related duties as requested.

Standard Specifications: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

ESSENTIAL QUALIFICATIONS:

• A genuine affinity for interacting meaningfully and positively with guests.
• (Required) To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty listed above as essential job functions proficiently.  
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 
• Professional, polished service, focused on exceeding expectations and attention to detail.

ESSENTIAL SKILLS:

• Ability to provide clear and legible written communication.
• Ability to compute basic mathematical calculations.
• Ability to input and access data in a computer.
• Ability to be a clear thinker and remain calm under pressure.
• Ability to maintain the confidentiality of guest information and designated hotel data.
• Ability to work cohesively with other departments and individuals as part of a team.
• Ability to prioritize and follow up on work assignments.

Working Conditions: Most tasks are performed indoors. Temperature is usually moderate.  Noise level is usually moderate.

Physical Demands: Frequent or occasional need to perform the following physical activities: 

• Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting the property.  
• The constant need to perform the following physical activities: grasping, turning, finger dexterity. 
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: the constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: the constant need to speak on the telephone and/or two-way radio, 
• Respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

OUR PROPERTY 

Only 35 minutes from Salt Lake City Airport, The Lodge at Blue Sky, Auberge Collection is a luxurious contemporary mountain retreat located in Park City, Utah’s Wasatch Mountain Range. Set on 4,000 private acres surrounded by dramatic soaring peaks, high alpine fields, lush hillsides and a spring-fed creek, the 46-room resort invites guests to reconnect with the natural environment in understated elegance, with organic architecture that showcases the majesty of the land. Amenities include a collection of immersive outdoor adventures, including hiking, fly fishing, clay shooting, horseback riding and heli-skiing. The Lodge’s restaurant, YUTA, helmed by Executive Chef Guillermo Tellez, serves cuisine created with ingredients sourced from an onsite organic farm. Deeply restorative treatments at The Edge complement Blue Sky’s active outdoor adventures. Experiential opportunities exclusive to Blue Sky include learning about the artisanal whiskey-making at the on-site High West Whiskey distillery, hands-on horsemanship at the 30,000-square-foot indoor equestrian center and up-close animal encounters at Saving Gracie horse rescue sanctuary.

For more information: auberge.com/bluesky

Follow The Lodge at Blue Sky on Facebook and Instagram @BlueSkyAuberge

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About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com