ROOM SERVICE MANAGER Luxury Hotel • Boston, Massachusetts • USD $85,000 - $89,000 per year
ABOUT THE ROLE We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a leadership role responsible for overseeing all aspects of the hotel's in-room dining and private bar operation, running 24 hours a day. The right candidate is a passionate F&B professional with strong operational instincts, excellent guest relations skills, and the ability to lead a team to consistently deliver an attentive and distinctive dining experience.
WHAT YOU'LL DO
Lead, train, coach, motivate, and develop the Room Service team, ensuring cultural and luxury service standards are consistently met
Maintain a visible, guest-facing presence, handling guest complaints, special requests, and VIP arrangements with professionalism
Ensure quality and consistency across all food and beverage items, with strong knowledge of wine and spirits
Collaborate with the Director of F&B; and culinary team on menu development and amenity options
Control labour and operating expenses through effective scheduling, budgeting, purchasing, and inventory management
Ensure seamless 24-hour in-room dining and private bar service delivery
Monitor the physical condition of outlets and equipment, making recommendations for improvements
Attend operational meetings to maintain strong coordination across departments
WHAT YOU BRING
2 to 3 years of experience in an F&B; management role within a luxury hotel environment
Strong knowledge of food and beverage service, cost control, labour management, and in-room dining operations
Proven ability to lead and develop a team in a high-standards, fast-paced luxury environment
Experience with F&B; systems and computer equipment; excellent English communication skills
College degree in hospitality or restaurant management preferred; equivalent experience considered
Forbes experience is a strong advantage
Valid US work authorization required - visa sponsorship is not available
WHAT'S OFFERED
USD $85,000 - $89,000 per year
Competitive and comprehensive benefits package
Numbers & Facts
Location
Boston, Massachusetts
Skills
Budgetingunmatched
Coachingunmatched
Communication Skillsunmatched
Cost Controlunmatched
English Languageunmatched
Food Servicesunmatched
Food and Beverage Industryunmatched
Inventory Managementunmatched
Leadershipunmatched
Menu Developmentunmatched
Operational Expenditure (OPEX)unmatched
Organizational Skillsunmatched
Procurement Managementunmatched
Resolve Customer Issuesunmatched
Restaurantunmatched
Service Deliveryunmatched
Team Lead/Managerunmatched
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