The Room Service Server enhances the guest experience by providing prompt, courteous, and professional in-room dining service. By delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay. HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE - Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
- Relay orders promptly to the kitchen and/or bar for preparation.
- Arrange meals on trays with attention to presentation, sanitation, and timeliness.
- Deliver orders to guest rooms, ensuring professional etiquette and service standards.
- Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
- Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
- Complete side work assigned by management to support smooth department operations.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS - Strong customer service skills with a focus on hospitality and guest satisfaction.
- Clear and professional communication, both in person and over the phone.
- Ability to multitask and manage orders in a fast-paced environment.
- Attention to detail in food presentation, timeliness, and etiquette.
- Team-oriented mindset with flexibility to support the department as needed.
PROFESSIONAL EXPERIENCE - Previous experience in guest services, hospitality, or food and beverage service preferred.
ACADEMIC BACKGROUND - High School Diploma or equivalent required.
Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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