Room Service Server

Starting at $20.00/hour | Part-Time

Join our hospitality team and help create unforgettable guest experiences. As a Room Service Server, you will deliver exceptional in-room dining experiences with professionalism, warmth, and efficiency. You will be responsible for ensuring timely delivery of food and beverages, accurate order handling, and personalized service that reflects The Westgate Hotel's commitment to luxury hospitality.

This position is ideal for a hospitality professional who enjoys providing attentive guest service, thrives in a fast-paced environment, and takes pride in creating memorable dining experiences for every guest.

Classification: Non-Exempt

Position Summary

The Room Service Server is responsible for delivering exceptional in-room dining experiences while maintaining the highest standards of service, presentation, and professionalism. This role ensures food and beverage orders are accurately processed, prepared for delivery, and served promptly to guest rooms.

The Room Service Server works closely with the culinary and restaurant teams to ensure order accuracy, maintain cleanliness of work areas, and provide genuine hospitality throughout each guest interaction. This position also supports the oversight of hotel amenities and contributes to maintaining luxury service standards across all guest touchpoints.

Essential Responsibilities

• Deliver food and beverage orders promptly to guest rooms while ensuring presentation and service standards are met.
• Accurately record and process guest orders using the hotel's phone system and POS system.
• Set up trays and service carts according to hotel specifications and guest preferences.
• Retrieve trays and carts from guest rooms and hallways promptly and discreetly.
• Maintain cleanliness and organization of the room service area, storage areas, and service equipment.
• Answer guest questions regarding menu offerings and provide recommendations when appropriate.
• Follow established cash handling and payment processing procedures.
• Collaborate with the culinary and restaurant teams to ensure timely service and order accuracy.
• Ensure compliance with all food safety, sanitation, and health regulations.
• Monitor and assist with hotel amenities to ensure a positive guest experience.
• Deliver service that reflects The Westgate Hotel's commitment to excellence in hospitality.
• Perform additional duties as assigned to support Food & Beverage operations.

Qualifications

• High school diploma or equivalent preferred.
• Previous food service, restaurant, or hospitality experience preferred.
• Experience in a luxury hotel or upscale dining environment is a plus.
• Experience using POS systems preferred.
• Excellent communication and guest service skills.
• Professional appearance and demeanor.
• Basic knowledge of food and beverage service.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to guest satisfaction.
• Flexible schedule including evenings, weekends, and holidays.

Success Measures

• Timely and accurate delivery of room service orders.
• Consistent guest satisfaction and positive service experiences.
• Accuracy in order entry and payment processing.
• Compliance with food safety and sanitation standards.
• Professional communication and collaboration with team members.
• Cleanliness and organization of room service work areas.
• Consistent delivery of luxury hospitality standards.

Benefits & Perks

• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and Employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

Our Culture

We believe in “People First and Guests Always.” We are committed to creating a supportive work environment where team members are valued, respected, and empowered to deliver memorable guest experiences.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
  • Ability to lift, carry, push, or pull trays and service carts weighing up to 30 pounds.
  • Ability to bend, stoop, kneel, reach overhead, and frequently handle serving equipment.
  • Ability to push and pull loaded room service carts.
  • Manual dexterity to safely operate serving equipment and POS systems.
  • Ability to work in a fast-paced hospitality environment with frequent guest interaction.

Additional Information

This is a non-exempt hourly position. A flexible schedule is required based on business needs, including evenings, weekends, holidays, and overnight shifts.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This job description is intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time based on business needs.