Essential Functions and DutiesManage all group room blocks from sales turnover through final departureServe as the primary contact for Sales Managers regarding group reservation activity and block managementCreate and maintain group reservations within the property management systemEstablish and manage group reservation booking links and booking methodsProcess, audit, and update rooming lists received from group contactsCoordinate rooming list changes, additions, cancellations, and special requestsMonitor group pickup, manage cut-off dates, and communicate trends and concerns to Sales Managers through regular pickup reportsEnsure accurate billing instructions are established and communicated to Front Office and Accounting teamsReview and reconcile group master accounts and rooming lists prior to arrivalCoordinate pre-arrival communication and special accommodations for group contacts and VIP attendeesAssist with group departures by verifying final billing and resolving reservation discrepanciesPre-block rooms for VIP guests, group contacts and organizers, Hilton Honors Diamond Members, and other designated elite guestsCoordinate special room requests and amenities with Front Office and Housekeeping teamsEnsure guest preferences, loyalty recognition, and special requests are documented and fulfilledSupport Front Desk operations during high-volume arrival periods as neededMonitor daily inventory levels and room availability, and balance inventory for optimal sell-through and room utilizationReview occupancy forecasts and identify opportunities for inventory adjustmentsWork with hotel leadership to manage group allocations and availabilityMaintain accurate inventory across all reservation channels, and identify reservation discrepanciesGenerate and distribute group pickup, arrival, departure, and occupancy reportsMaintain organized records of group contracts, rooming lists, and billing instructionsEnsure compliance with brand standards, hotel policies, and reservation proceduresPerform various other duties as assigned to meet business objectivesRequired Experience, Education, and SkillsHigh school diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management preferredOne (1) to three (3) years of hotel operations, reservations, sales support, front office, or group housing experience preferredFull-service hotel and Hilton brand experience preferredStrong understanding of hotel reservations, room inventory management, and group block administrationKnowledge of hospitality property management systems (OnQ experience preferred)Ability to manage multiple priorities in a fast-paced environmentExcellent organizational and detail-oriented skillsStrong communication and relationship-building abilitiesProficient in Microsoft Office, including Excel, Word, and OutlookAbility to analyze occupancy trends and inventory needsStrong problem-solving and customer service skillsAbility to maintain confidentiality of guest and company informationWork Environment and Physical DemandsProlonged periods sitting at a desk and working on a computerAbility to occasionally stand, walk, bend, and lift up to 25 poundsAbility to communicate effectively in person, by telephone, and through electronic correspondenceOther DutiesThis job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the associate in this role. Duties, responsibilities, and activities may change at any time, with or without notice.Equal Employment OpportunityMeyer Jabara Hotels is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for associates with disabilities.Resumes and applications will be evaluated based on qualifications and the ability to meet the position's requirements.Do you have the J Quality?At Meyer Jabara Hotels, our mission is to honor, host and create memorable moments and make true connections. We do this by creating an environment whereby all associates accept empowerment and ownership to go above and beyond for all of our guests, every day.Are you a dynamic, enthusiastic, and guest-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to begin your Journey with us and show us your J Quality!If you believe you have the J Quality please click through to apply!What is your JQ?https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.beSubject to Background Check