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Rooms Division Supervisor

Saddlery Downtown Madison

Madison, WI

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JOB DETAILS
SALARY
SKILLS
Career Development, Communication Skills, Community and Social Services, Contact Management, Corrective Action, Customer Support/Service, Dental Insurance, Detail Oriented, Financial Support, Fitness, Healthcare Reimbursement, Home Inspections, Hotel Management, Housekeeping/Cleaning, Interpersonal Skills, Laundry, Leadership, Mentoring, Operational Support, Operations, Organizational Skills, Philosophy, Problem Solving Skills, Quality Metrics, Resolve Customer Issues, Revenue Growth, Safety Standards, Safety/Work Safety, Sales, Team Lead/Manager, Telehealth, Training/Teaching, Up-Selling, Vision Plan
LOCATION
Madison, WI
POSTED
30+ days ago

Rooms Division Supervisor, NCG Hospitality

 
Join a 2025 USA Today Top Workplace Winner!
Starting at $18.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Open to both Morning and Evening shifts
 
 
Why You’ll Love Working Here
The Rooms Division Supervisor position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.


We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the NCG Hospitality .



How You’ll Make an Impact
Lead the way in guest service excellence as the Rooms Division Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
  •  Provides exceptional guest service to all guests, setting the standards for all team members to follow. 
  • Maintains personal contact with in-house guests and clients in the community to ensure guest loyalty. 
  • Supervises the housekeeping team, laundry and public area team (and bell and shuttle van staff where applicable), which includes orientation, training & development. 
  • Cultivates an inclusive culture, maintaining a fun, safe, and supportive environment for team members to thrive. 
  • Is trained and able to perform any position at the property.  
  • Assists in monitoring and maintaining procedures of health and safety standards for guests and team members. •
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action. •
  • Maximizes revenue and occupancy by accurately selling rooms, upselling during reservation calls and at check-in, and by making future reservations at check-out. 
  • Assists in monitoring and maintaining procedures for control of supplies, keys, monies, and credit.
  • Maintains key control procedures and daily verification of all keys in the department. 
  • Establishes and monitors departmental controls on linen inventory and stocking of linen rooms
  • Establishes and maintains efficient housekeeping, laundry, and public areas systems and checklists.
  • Establishes a daily room inspection program, incorporating property staff in inspection rotation. 
 
What Success Looks Like 
  • Three years of hotel experience 
  •  Two years in a supervisory position. 
  •  Willingness to openly embrace and actively demonstrate the company’s Vision, Mission, Values, Culture, and Operating Philosophy. 
  •  Housekeeping or related work experience. 
  •  Strong interpersonal and communication skills; ability to speak clearly and listen attentively. 
  •  Strong organizational skills and attention to detail. 
  • Ability to handle pressure with poise and finesse. 
  • Positive attitude, outgoing and friendly personality. 
  • Strong leadership and a professional image. 
  • Strong customer service skills to include problem-solving and complaint resolution. 
  • Ability to work in a fast-paced setting.  

What Will You Get At NCG Hospitality?
The NCG Hospitality is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.


Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day – earn bonuses for going above and beyond to support team and guests
  • Everyone Sells – earn cash for bringing in business to our properties
  • Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off 
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus – earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality. 
NCG Hospitality is proud to be an Equal Opportunity Employer.

About the Company

S

Saddlery Downtown Madison

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