Rooms Division Supervisor Part-time Salary: $18.00 I.Position Purpose The Rooms Division Supervisor is responsible for overseeing the day-to-day operations of the hotel's rooms division, which includes housekeeping, front office, public areas, and laundry services. This role ensures the highest standards of cleanliness, guest satisfaction, and efficient operation of all rooms-related departments. The Rooms Division Supervisor will work closely with The Director of Lodge Operations to ensure smooth coordination and optimal guest experience. II.Duties and Responsibilities Supervise front desk operations, including guest check-in, check-out, reservations support, and guest service activities. Supervise housekeeping operations, including room cleaning, inspections, and laundry services. Inspect guest rooms and public areas to ensure cleanliness, safety, and quality standards are met. Manage scheduling and task assignments for housekeeping and front office staff. Coordinate daily operations between front desk and housekeeping staff to ensure seamless guest check-in and check-out experiences. Monitor room inventory and collaborate with the Front Office to maximize occupancy and revenue. Assist with guest requests, special accommodation, and service recovery efforts. Oversee the maintenance and cleanliness of public areas, including conference rooms and bar areas. Train, mentor, and support front desk and housekeeping staff. Conduct performance evaluations and provide constructive feedback. Manage inventory levels of housekeeping supplies and guest amenities. Address guest concerns and implement corrective actions in a timely and professional manner. Ensure compliance with health, safety, and sanitation regulations. Conduct safety training and enforce hotel policies and procedures. Maintain confidentiality of guest information and hotel data. Support a positive and collaborative team environment across departments. III.Qualifications – Education, Experience, and Skills Must be a minimum of 18 years of age Proven experience in personnel supervision or a similar role within the hospitality industry. Strong leadership and team management skills. Knowledge of cleaning products, techniques, and industry standards. Proficiency in hotel/office management software and Microsoft Office Suite. Ability to work under stressful conditions and deadlines. Ability to maintain confidentiality of guest information and hotel data. Ability to work cohesively with staff and other departments as part of a team Hotel or customer service experience preferred Outstanding written and verbal skills Organizational, record-keeping, and interpersonal skills. Knowledge of hotel processes and procedures. Understanding of rules and regulations regarding health and safety in the hospitality industry. Confidentiality. Caring attitude toward guests and clients Learning and self-motivation skills. Knowledge of organizational structure. Openness to suggestions for improvement. On-time and present for work. Flexibility in dealing with others. Positive attitude. IV.Preferred Qualifications Previous hotel or customer service experience. Experience training or mentoring staff. Demonstrated ability to resolve guest concerns effectively. Commitment to continuous learning and professional development. Reasonable accommodations may be requested and reviewed according to the Americans with Disabilities Act (ADA). |