Rosin Eyecare - Optometric Technician

Store #: 00T072 Rosin Eyecare Northbrook

Position:Full-Time

Total Rewards: Benefits/Incentive Information

Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We're constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.

As part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.

Rosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Display a professional image, greet patients promptly with a smile
• Promptly answer the telephone in a friendly and courteous manner
• Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary
• Show patience and courtesy to indecisive or difficult customers/patients
• Perform work accurately and thoroughly despite time pressure and patient volume
• Identify situations involving unsatisfied patients and act quickly for effective resolution
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.
• Maintain safe working environment for all associates, customers and patients
• Support compliance of visual merchandising in the exam lanes, assesment room and contact lens area.
• Ability to adapt to various examination scenarios and be personable with patients and staff
• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allows

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of one year strong customer service skills (internal/external)
• Leadership skills
• Strong communicator and listener
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

PREFERRED QUALIFICATIONS

• Experience in retail and/or optical
• Experience in healthcare

Pay Range: 19.78 - 28.16

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.