Job Description
This position supervises housekeeping associates and related sanitation functions.
Housing is provided when working in Kotzebue.This position is 3x3 rotation. Flight expenses to and from Kotzebue to Anchorage are included
Responsibilities
- Provide the highest quality of service to the customer at all times.
- Supervise and coordinate the activities of the Housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy.
- Act as ''Person in Charge'' and be responsible for the hotel operation when necessary. Maintain and improve customer service programs. Complete ongoing training of self and staff.
- Monitor and critique adherence to the established budget. Help Manager maintain a Control log of Purchases. Compute timecards daily, input weekly payroll as required and complete wage progress report.
- Ensure inventory compliance.
- Communicate on a timely basis the changes in room status throughout the day.
- Coordinate room cleaning to ensure sanitation standards are adhered.
- Ensure all public areas are maintained.
- Ensure laundry room procedures and standards are being carried out.
- Assist Manager in the administrative paperwork as trained and assigned (progress reports, invoices, inventory, etc.) Maintain correct document retention procedures.
- Promote teamwork and associate morale. Initiate or suggest plans to motivate associates to achieve work related goals.
- Recommend and/or initiate personnel actions.
- Monitor associate files and uniform standards.
- Handle any guest complaints in a professional and hospitable manner. Assist staff as needed to better serve the guest.
- Have working knowledge of maintenance and operating procedures of all departmental equipment.
- Helps conduct safety meetings and insures daily operations are in compliance with company and client safety requirements.
- Participate in monthly departmental meetings and outings initiated by the Manager, and in Staff meetings whenever possible.
- Analyze and resolve work problems or assist associates in solving work problems.
- Interview applicants. Orient and train new associates.
- Conduct ongoing training of all Housekeeping associates to increase job knowledge and skill level.
- Work closely with sales to ensure meeting room functions precede professionally and uniformly. Daily check house counts, meeting room schedules, communicate any discrepancies.
- Communicate daily with Housekeeping staff for special needs, outages, projects, etc.
- Wear proper uniform at all times as specified in associate handbook. Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
- This position is responsible for the supervision of staff.
- Other duties that are pertinent to the department or unit's success also may be assigned.
Qualifications
Preferred Qualifications
- A valid driver's license with an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at some locations).
Working Conditions and Physical Requirements
Weather: Indoor
Noise level: Moderate
Office conditions: Pace of work environment: Medium
Customer Interaction: Medium
Description of environment: Hotel
Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull.
Occasionally required to lift and/or move up to 50 pounds.
Travel: None