Primary responsibility is efficient routing execution and capacity planning for assigned markets using routing systems and operational tools. This role works to build efficient routes that balance service, cost, and capacity while maintaining clear communication with field leadership and supporting overall operational performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Execute daily routing activities for assigned markets using routing systems (e.g., Cheetah, RBMS)
Build efficient routes with a balance of service, cost, and capacity utilization
Adjust service day availability and limits to support demand and optimize job mix
Perform route batching, route adjustments, and updates based on daily operational needs
Identify capacity gaps and support actions to maximize available routing capacity
Communicate regularly with market leadership regarding routing plans, changes, and constraints
Support coordination with field teams to align routing execution with operational needs
Review and update customer scheduling to ensure accuracy and alignment with routing plans
Monitor routing performance using available reporting tools and dashboards
Review and manage cases or requests in Salesforce as needed
Use Microsoft Word, Excel, Outlook, and Teams in daily operations
Regular attendance and punctuality required
Perform other duties and responsibilities as assigned
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
Typically reports to Management. Direct supervisor job title(s) typically include: Manager or Director of Routing Team
Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)