Get to know us:NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
Position Summary
The Route Service Representative (RSR) is the face of Simple and plays a critical role in delivering an exceptional customer experience while driving account retention, customer satisfaction, revenue growth, and route efficiency. This position is responsible for managing the day-to-day service needs of assigned healthcare accounts, ensuring customers receive reliable linen solutions while identifying opportunities to expand services and strengthen relationships.
The ideal candidate is a customer-focused professional who enjoys building relationships, solving problems, and operating independently while representing the organization with professionalism and integrity.
About Simple
Simple is redefining healthcare linen services through a customer-centric, white-glove approach to linen and garment rental solutions. Backed by NOVO Health Services, an industry leader in healthcare linen management, Simple provides premium linen programs designed specifically for healthcare clinics and outpatient facilities.
Operating from TRSA and HLAC accredited facilities, Simple maintains the highest standards of safety, infection prevention, quality, and inventory management. As one of the fastest-growing divisions within NOVO Health Services, Simple offers employees the opportunity to make an immediate impact in a dynamic and rapidly expanding organization.
Essential Duties and Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Develop and maintain strong relationships with key decision-makers and end users.
- Deliver clean linen and related products while ensuring customer satisfaction and service excellence.
- Collect and transport soiled linen according to established safety, infection prevention, and handling procedures.
- Monitor inventory levels and communicate customer needs proactively.
- Identify opportunities to increase revenue through additional products and service offerings.
- Support customer retention initiatives through excellent service and issue resolution.
- Partner with Customer Success, Operations, and Plant teams to ensure service commitments are met.
- Maintain route schedules and optimize daily stops to maximize productivity and service efficiency.
- Generate referrals and communicate potential business opportunities to Sales leadership.
- Negotiate customer renewals and support long-term account growth strategies.
- Load and unload route vehicles safely and accurately.
- Complete vehicle inspections, route documentation, and required reporting.
- Maintain a professional appearance and represent the Simple brand positively at all times.
- Follow all DOT requirements, safety procedures, and company policies.
- Perform additional duties as assigned.
Qualifications
Required Qualifications
- High School Diploma or GED.
- Minimum of 2 years of customer service, route sales, account management, delivery, or related experience.
- Valid driver's license with acceptable driving record.
- Ability to meet DOT requirements and obtain/maintain a DOT Medical Card.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency with Microsoft Office and basic computer applications.
- Excellent organizational and time-management skills.
- Ability to work independently while managing multiple priorities.
- Commitment to delivering exceptional customer service.
Preferred Qualifications
- Experience operating 26-28 foot straight trucks.
- Route sales or route service experience.
- Account management or customer retention experience.
- Experience working in healthcare, linen services, logistics, distribution, uniform rental, or related industries.
- Experience utilizing handheld technology, route management software, or CRM systems.
Physical Requirements
- Ability to lift and carry up to 50 pounds unassisted.
- Ability to push and pull linen carts weighing up to 700 pounds.
- Ability to stand, walk, bend, reach, and climb stairs throughout the workday.
- Ability to sit and operate a vehicle for extended periods, up to 10 hours per day.
- Ability to work in varying weather conditions while performing deliveries and pickups.
Work Environment
- Customer-facing role with daily travel to healthcare facilities and customer locations.
- Frequent loading, unloading, and transportation of linen products.
- Fast-paced environment requiring strong attention to detail, organization, and customer service.
Why Join Simple?
What We Offer
- 4-Day Workweek
- No Weekends
- Weekly Pay
- Sign-On Bonus
- Company-provided uniforms
- Career advancement opportunities within a rapidly growing organization
- Opportunity to directly impact customer success and business growth
- Stable industry serving healthcare customers