Route Service Representative

Route Service Representative

Location: Seattle, WA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 4 months
• Pay Rate: $20.00 $25.00 / Hour (USD)
• Shift / Schedule: 2nd shift, 3:45 PM 12:15 AM PST
• Overtime: Overtime applicable
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Route Service Representative (RSR) is the face of the company to the public and our customers, and acts as an Ambassador for the company in everything he/she does. This position performs day-to-day route operations by serving client needs with regard to properly tracking, sorting, storing, and transporting patient specimens and other materials including but not limited to supplies and patient results.

Key Responsibilities

• Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld/scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
• Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
• Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines.
• Ensure route is started with proper equipment tools i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
• Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
• Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
• Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
• Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
• Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
• Keep route information, sequencing and all client notes up to date.
• Attendance and punctuality in meetings and training sessions.
• Meet all training requirements in a timely manner as assigned.
• Properly care for and maintain company equipment including scanners, telephones, vehicles, etc. Communicate any deficiencies with equipment.
• Document and provide appropriate client satisfaction information to Logistics Management.
• Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
• Demonstrate Everyday Excellence in the Quest Behaviors: Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.

Required Skills

• Strong customer service skills
• Strong interpersonal skills
• Strong problem-solving skills
• Strong sense of collaboration
• Strong communication skills
• Strong decision-making skills
• Customer Focus
• Integrity
• Trust
• Act with a Sense of Urgency/Importance
• Approachable
• Service driven
• Sincere
• Composure
• Professionalism
• Honesty
• Respect
• Patience
• Knowledgeable
• Humorous
• Self-Development
• Informing
• Drive for Results

Preferred Skills

• General computer knowledge and experience with handheld scanner equipment preferred

Education Requirements

• Valid Driver's license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months (required)

Required Experience

• Valid Driver's license with a minimum of 3 years driving experience and documentation of a Motor Vehicle Record with no more than two moving violation convictions within the previous 36-month period, with none in the most recent 12 months

Nice-to-Have Experience

• 1 year of experience in a customer service, logistics, or delivery related job strongly preferred

Work Environment / Physical Requirements

• Position requires travel
• Extensive use of phone and handheld device (PC)
• Prolonged standing/sitting/walking/driving
• Fine dexterity with hands/steadiness
• Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
• Ability to communicate effectively in English with clients, supervisors and peers
• Vision requires constant mental visual attention to details as well as ability to see well in limited light scenarios
• Balancing
• Bending/kneeling
• Pushing/pulling
• Reaching/twisting

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a world-leading provider of diagnostic information services in the healthcare industry, serving one in three adult Americans annually and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. With nearly 50,000 employees operating at national scale, this organization delivers the diagnostic insights that drive clinical decisions, guide treatments, and ultimately save lives. The company employs laboratory scientists, logistics professionals, technologists, phlebotomists, patient services representatives, and business talent who contribute directly to patient health outcomes across a vast network of laboratory and field operations.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10740