Job Description
We are looking for an experienced Routing (Dispatch) Coordinator to join our growing team in San Antonio, TX!
Primary Accountabilities
- Route and dispatch advance notice and short notice trip request
- Monitor live trip monitoring dashboards for on-time performance
- Follow real-time trip recovery processes
- Ensure trips are routed to the most cost-effective mode of transportation
- Work closely with transportation providers and healthcare facilities for any real-time issues
- Monitor for mode of transport errors
- Other duties as assigned
Required Education and Experience
- High school diploma or equivalent
Preferred Education and Experience
- Some college preferred
- Knowledge of Medicaid NEMT guidelines
- Knowledge of Texas transit systems and providers
- Prior inbound call center experience
- Minimum of one (1) year transportation/delivery logistics experience
- Experience with transport management systems
- Bilingual Spanish
Skills
- Outstanding problem-solving skills and ability to use soft skills in a high stress environment
- Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone
- Ability to work independently and with a Team
- Ability to adapt to unforeseen circumstances quickly
- Exceptional interpersonal skills, customer service, problem solving, verbal and written communication, and conflict resolution
- Critical thinking skills and conflict resolution skills
- Ability to navigate stressful situations
Job Requirements
- Must be able to pass criminal background record check
- Must be US Citizen
- Ability to work flexible shifts
About Us
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide Health leverages proprietary technology and a nationwide network of vetted transportation providers to give payers and health systems a more intelligent way to deliver cost-effective, on-demand transportation while improving the patient experience. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.