Routing & Dispatch Coordinator

Routing & Dispatch Coordinator - On-site

Full-Time | On-Site | Non-Exempt
Starting Pay: $18–$21 per hour

• Build, maintain, and adjust technician schedules across multiple branches.
• Create efficient routes that balance technician workloads, travel time, and customer needs.
• Schedule appointments for technicians, inspectors, sales staff, and customers.
• Monitor schedules throughout the day and make adjustments when priorities change.
• Help ensure technician routes are productive, balanced, and aligned with service expectations.
• Identify scheduling or routing problems and help find better ways to handle them.

• Serve as a key communication link between technicians, branch teams, customer service, and corporate staff.
• Handle incoming calls from customers, prospective customers, and employees when needed.
• Provide accurate, timely information and make sure messages reach the right people.
• Coordinate with outside vendors and other partners as needed.
• Maintain accurate documentation and keep systems and information up to date.
• Ensure administrative responsibilities are completed accurately and on time.

• Provide professional, responsive service in every customer interaction.
• Help customers get the answers and follow-up they need, regardless of which branch they work with.
• Identify customer needs and make sure appropriate follow-up occurs.
• Support inside sales activities when needed, including offering appropriate services and recommending service updates.

• Organized and able to keep track of multiple schedules and priorities.
• Calm under pressure and able to adjust when plans change.
• A problem solver who looks for solutions rather than getting stuck on the problem.
• A strong communicator who can work effectively with customers, technicians, managers, and coworkers.
• Detail-oriented and committed to accuracy.
• Dependable and willing to take ownership of responsibilities.
• Comfortable working independently while also being part of a team.
• Professional and customer-focused, even during difficult or unexpected situations.
• Willing to learn new systems, processes, and industry knowledge.

• Associate degree or equivalent from a two-year college or technical school; or
• 6 months–1 year of related experience; or
• An equivalent combination of education and experience.

• Comfortable using computers, email, word processing, and spreadsheets.
• Experience with scheduling, dispatching, routing, or CRM software is preferred.
• Able to learn new systems and software quickly.

• Strong written and verbal communication skills.
• Able to communicate clearly and professionally with a wide range of people.
• Comfortable handling phone calls and solving problems in real time.

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid vacation time
• Paid sick time
• Paid holidays
• Company-paid life insurance
• Short-term and long-term disability coverage
• Employee assistance program (EAP)
• Training, development, and advancement opportunities
• Stable employment with a long-standing, family-owned company

• This is an on-site position. Remote work is not available.
• This role involves frequent computer and phone use.
• You'll work with employees, customers, vendors, and teams across multiple locations.
• The environment can get busy, especially when schedules change, customers need assistance, or unexpected issues arise.
• You must be comfortable sitting and standing for extended periods.
• Ability to occasionally lift and carry up to 25 pounds.
• A Massachusetts Pest Control Applicator License must be obtained and maintained. We provide training and resources to help you achieve this.