Communication Skills, Computer Software, Customer Relations, Customer Support/Service, Dental Insurance, Health Insurance, Interpersonal Skills, Life Insurance, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operations Planning, Safety Compliance, Telephone Skills, Time Management, Vision Plan, Writing Skills
Become part of the Transportation Revolution! We are looking for an experienced Call Taker/CSR for our San Antonio, TX team. As a Routing Dispatcher you will be the first point of contact for our customers and drivers, providing assistance and resolving inquiries in a professional and efficient manner. Your primary responsibilities will include answering incoming calls, addressing customer concerns, and ensuring a high level of satisfaction.
What we can do for you as a Routing Dispatcher:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Hours:
Monday- Wednesday 1530-2330
Saturday & Sunday 0400-1200
Your Job Responsibilities as a Routing Dispatcher:
- Manage the day-to-day functions of our drivers by dispatching, monitoring, tracking, and communicating with them
- Implement our quality-driven process to exceed our customers' expectations
- Ensure our operations plan is followed and report any deviations to the customer in a timely manner
- Mentor drivers as needed by setting clear expectations regarding safety, compliance, and on-time performance
- Provide exceptional customer service to our drivers and customers
- Must be able to think out of the box
Skills of a Routing Dispatcher:
- Computer skills with the ability to learn new software quickly
- Knowledge of Microsoft Office including Outlook, Excel, and Word is required
- Effective verbal, written, and interpersonal communication skills
- Ability to run a multi-line phone system with numerous inbound and outbound phone calls
- Ability to calmly handle and resolve driver disputes
- Ability to work with two computer screens and multiple computer software programs simultaneously