Job Title : Senior RSA Clienther lead
Location: San Antonio/ Plano onsite
8+ years of IT experience with 5+ years of RSA Clienther expertise.
Provide day-to-day application support for Clienther ECORT (aka Audit Management), including issue triage, troubleshooting, and resolution.
Configure and maintain Clienther modules, forms, workflows, dashboards, notifications, and user access.
Partner with Enterprise Risk Management/GRC Build teams to implement system value adds.
Oversee user provisioning, role-based security, and permissions in alignment with governance policies.
Support data imports/exports, integrations, and periodic system updates or releases.
Monitor platform performance and proactively address system, data quality, and usability issues.
Develop and maintain documentation, job aids, and technical runbooks.
Train teammates on Clienther functionality and support adoption of best practices.
Assist with testing (UAT/regression), change management, and deployment activities.
Support audit and compliance requests related to system controls, evidence, and reporting.
Perform server support activities for Clienther environments (development, test, production), including health checks, patch coordination, capacity monitoring, and incident response support.
Lead or coordinate vulnerability re,tion activities by reviewing scan results, prioritizing findings, applying fixes/patches, validating re,tion, and documenting closure evidence for audit/compliance.
Manage certificate lifecycle and rotation for Clienther-related services and integrations, including tracking expiration dates, renewing/installing certificates, validating connectivity, and preventing service disruption through proactive planning.