RTC Voice Access and Security Services Engineer

Job#: 3047968

Job Description:

RTC Voice Access and Security Services Engineer

Location: Charlotte, NC/ Richmond VA/ Jacksonville FL (On-site)

Duration: 12 months

Role Overview

We are seeking a professional engineer with in-depth knowledge of carrier/transport and SIP access technologies. This position supports Architecture and Engineering functions for Collaboration and Productivity products. The role involves developing program schedules, creating communication materials for leadership, and producing engineering documentation for fast-moving programs.

Key Responsibilities

• Provide program guidance and develop engineering-focused program timelines in partnership with the program management office.
• Develop ROM/SOW quotes for projects for equipment placement and licensing.
• Assist in developing project documentation, including Bill of Materials (BOMs), cost estimates, and equipment placement requests.
• Directly support business-initiated projects and communicate status updates to leadership.
• Provide local software and hardware support for complex integrated configurations, including Session Border Controller, Security Services, E911, SIP, and LAN/WAN.
• Complete SIT testing, document results, and develop scripts, MOPs, and low-level designs for implementation.

Required Qualifications

Experience:

• 10+ years of telecommunications experience.
• 3-5 years of experience in LAN/WAN networking.
• Experience in program communication and program management.
• Experience with configuration and support in a complex, multi-layered network environment.
• Experience working under tight deadlines and in high-pressure environments.

Technical Skills:

• Strong knowledge of session border controllers (Ribbon 7k) and SIP/TDM Trunking at a carrier level.
• Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGCP, and codecs.
• Experience with QoS configurations, jitter, diagnosing and tuning QoS, and performing bandwidth analysis.
• Knowledge of LAN/WAN communications, switches, and routers.
• Working knowledge of call flows, system architecture, and design principles.
• Familiarity with Agile tools (Jira) and SDLC knowledge.

Education:

• BA or BS in Telecommunications, Data Communications, or Computer Science.

Professional Competencies

• Customer service skills, including reporting, organization, and task prioritization.
• Communication skills for creating PowerPoint presentations, Visio diagrams, and structured program updates.
• Ability to participate in cross-functional and geographically dispersed teams.
• Analytical and troubleshooting skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Employee Type:

Contract

Location:

Charlotte, NC, US

Job Type:

Date Posted:

August 27, 2026

Pay Range:

$65 - $70 per hour

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