RTC Voice Access & Security Services Engineer

Job Title: Network / System Engineer III

Location: Charlotte, NC; Kennesaw, GA; Jacksonville, FL - Onsite required.

Duration: Contract - 11 months. June start.

Pay Range: $70.23/hr (W2)

Job ID: 373289

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a RTC Voice Access and Security Services Engineer to join our dynamic team. The ideal candidate will have strong experience in voice infrastructure, carrier/transport, and SIP access technologies and a proven ability to drive voice access modernization through engineering documentation, program communication, and C-level ready materials.

Responsibilities:

• Provide program guidance and develop engineering-driven program timelines in partnership with the PMO.
• Develop ROM/SOW quotes for equipment placement and licensing.
• Create project documentation including BOMs, cost estimates, and equipment placement requests.
• Directly support business-initiated projects and communicate program status and issues to leadership.
• Deliver clear communications and presentation materials for senior leadership and C-level stakeholders.
• Partner with technical teams while producing engineering documentation for fast-moving programs.
• Provide local software and hardware support for complex configurations: Session Border Controllers, Security Services, E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to Avaya, Cisco, and Genesys.
• Perform SIT testing, document results, and develop scripts, MOPs, and low-level designs for SBC, Security Services, E911, and related integrations.

Required Skills & Qualifications:

• 10+ years of telecommunications experience.
• Strong knowledge of session border controllers and SIP trunking at a carrier level, including Ribbon 7k and SIP/TDM trunking.
• Proficiency with SIP, RTP/RTCP, ISDN, H.323, H.248, MGCP, and codecs.
• Experience with QoS configurations, jitter analysis, QoS tuning, and bandwidth analysis.
• 3-5 years of LAN/WAN networking experience with knowledge of switches and routers.
• Extensive understanding of call flows, system architecture, design principles, and implementation practices.
• Excellent troubleshooting and analytical skills with the ability to learn and document new technologies and procedures.
• Experience producing structured program updates using PowerPoint and Visio; strong written and oral communication.
• Ability to work under tight deadlines and participate in cross-functional, geographically dispersed teams.
• BA or BS in Telecommunications, Data Communications, or Computer Science.

Preferred Skills:

• Experience supporting Avaya, Cisco, and Genesys integrations within large enterprise environments.
• Program communication experience for senior leadership, including C-level audiences.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.