RTC Voice Access & Security Services Engineer

BC Forward

Charlotte, NC

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JOB DETAILS

SALARY

$70–$70.23 Per Hour

JOB TYPE

Full-time

SKILLS

Analysis Skills, Architectural Design, Avaya Software, Bill of Materials (BOM), Business Solutions, Business Support, C-Level Management, Cisco Network Systems, Communication Skills, Computer Networks, Computer Science, Cost Estimates, Cross-Functional, Diversity, Documentation, Environmental Work, Fortune 500 Customers, Genesys Solutions, Government, H.248, H.323, Hardware Administration, ISDN (Integrated Services Digital Network), Identify Issues, Information Technology Consulting, Leadership, Licensing, Local Area Network (LAN), Low-Level Design, MGCP (Media Gateway Control Protocol), Microsoft PowerPoint, Microsoft Visio, Network Routers, Network Switching, Presentation/Verbal Skills, Protective Services, QoS (Quality of Service), Realtime Transport Protocol, SIP (Session Initiation Protocol), Scripting (Scripting Languages), Software Administration, Statement of Work (SOW), System Architecture, TDM (Time Division Multiplexing), Telecommunications, Testing, Time Management, VoIP (Voice over IP), Wide Area Network (WAN), Writing Skills

LOCATION

Charlotte, NC

POSTED

2 days ago

Job Title: Network / System Engineer IIILocation: Charlotte, NC; Kennesaw, GA; Jacksonville, FL - Onsite required.Duration: Contract - 11 months. June start.Pay Range: $70.23/hr (W2)Job ID: 373289About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.Job DescriptionWe are seeking a RTC Voice Access and Security Services Engineer to join our dynamic team. The ideal candidate will have strong experience in voice infrastructure, carrier/transport, and SIP access technologies and a proven ability to drive voice access modernization through engineering documentation, program communication, and C-level ready materials.Responsibilities:Provide program guidance and develop engineering-driven program timelines in partnership with the PMO.Develop ROM/SOW quotes for equipment placement and licensing.Create project documentation including BOMs, cost estimates, and equipment placement requests.Directly support business-initiated projects and communicate program status and issues to leadership.Deliver clear communications and presentation materials for senior leadership and C-level stakeholders.Partner with technical teams while producing engineering documentation for fast-moving programs.Provide local software and hardware support for complex configurations: Session Border Controllers, Security Services, E911, SIP and Session Management, LAN/WAN, VoIP, Toll Free Engineering, with integrations to Avaya, Cisco, and Genesys.Perform SIT testing, document results, and develop scripts, MOPs, and low-level designs for SBC, Security Services, E911, and related integrations.Required Skills & Qualifications:10+ years of telecommunications experience.Strong knowledge of session border controllers and SIP trunking at a carrier level, including Ribbon 7k and SIP/TDM trunking.Proficiency with SIP, RTP/RTCP, ISDN, H.323, H.248, MGCP, and codecs.Experience with QoS configurations, jitter analysis, QoS tuning, and bandwidth analysis.3-5 years of LAN/WAN networking experience with knowledge of switches and routers.Extensive understanding of call flows, system architecture, design principles, and implementation practices.Excellent troubleshooting and analytical skills with the ability to learn and document new technologies and procedures.Experience producing structured program updates using PowerPoint and Visio; strong written and oral communication.Ability to work under tight deadlines and participate in cross-functional, geographically dispersed teams.BA or BS in Telecommunications, Data Communications, or Computer Science.Preferred Skills:Experience supporting Avaya, Cisco, and Genesys integrations within large enterprise environments.Program communication experience for senior leadership, including C-level audiences.Why BCforward?At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefits.Opportunities for growth with global clients.A supportive, inclusive culture that values innovation and people.Exposure to cutting-edge technologies and projects.About Our CommitmentBCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.Interested? Apply Now!If this sounds like the right opportunity for you, please apply with your most recent resume.

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BC Forward

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