Job Summary

This is critical shift-based work within the Real-Time Crime Center (RTCC), focused on supporting field operations and enhancing public safety through technology-driven situational awareness. The role involves operating radios, telephones, and various intelligence platforms to monitor, assess, and disseminate real-time information during active incidents. Personnel receive and analyze emergency and non-emergency information, provide actionable intelligence to responding units, and coordinate with public safety personnel by communicating incident type, location, and other relevant data. Work is fast-paced, dynamic, and requires strong decision-making under pressure. Performance is reviewed through live monitoring, data accuracy, and the effectiveness of support provided during incidents 

Essential Job Functions 

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Emergency Call Handling and Dispatching

• Monitors telephone systems and receives emergency and non-emergency calls, including 911 and administrative lines.
• Dispatches appropriate public safety units based on call type and jurisdiction.
• Maintains two-way radio communication with field personnel to ensure officer safety and provide real-time updates.
• Uses Computer-Aided Dispatch System (CADS) to enter and track calls for service, officer assignments, and status updates.

Real Time Crime Center Operations

• Operates within the Real Time Crime Center (RTCC) environment, providing 24/7 situational awareness and coordination for field units.
• Monitors live surveillance systems (e.g., Iron Sky, Avigilon), automated license plate readers (FLOCK), and audio detection technologies.
• Supports active investigations by bookmarking and saving video evidence, tracking vehicles, and assisting with suspect location.
• Utilizes drone systems during Drone as First Responder (DFR) operations to enhance officer safety and situational awareness.
• Responds to GCIC/NCIC alerts, verifies warrants, and assists in locating missing persons or wanted individuals.

Emergency Message and Crisis Response

• Accepts and dispatches emergency notifications such as next-of-kin alerts and other high-priority messages.
• Participates in coordinated responses during severe weather or critical incidents, activating emergency protocols as required.
• Monitors and routes mental health or crisis intervention calls, coordinating with CIT or co-response units.

Victim and Witness Support

• Provides information to victim and witness callers, including department response details and referrals to advocacy or support resources.
• Routes non-emergency reports to the Desk Officer Reporting System (DORS) or other appropriate personnel.

System Maintenance and Documentation

• Maintains accurate call records, radio logs, and incident data.
• Conducts system checks, alarm monitoring, and scheduled testing of communication equipment.
• Follows procedures for backup communications during equipment failures and assists with CAD offline documentation when necessary.

Additional RTCC Functions

• Participates in cross-training with patrol and other RTCC personnel.
• Assists in information sharing with regional agencies for real-time intelligence coordination.
• Ensures compliance with departmental SOPs and FCC/FAA guidelines related to radio communications and drone operations. Minimum Qualifications Licenses:

Education

• Standard high school diploma or its equivalent.
• Successful completion of the Georgia Basic Communications Officer Training Course within 6 months of employment.

Experience

• Prior experience in the field of emergency services, including dispatching and call-taking is preferred.
• Secondary language preferred. 

Any equivalent combination of education and experience is acceptable. Necessary Special Requirements:

License

• Valid Georgia Driver's License

The following requirements are necessary for State certification (Rules of Georgia Peace Officer Standards and Training Council, Chapter 464-14):

• Must be at least 18 years of age.
• Must be a citizen of the United States.
• Must have a high school diploma or recognized equivalent.
• Must not have been convicted of a crime, which could have resulted in imprisonment.
• Must not have a pattern of law violations.
• Must be willing to be fingerprinted.
• Must be willing to have a record search.
• Must be of good moral character.
• Must pass an exam for physical, emotional, and mental fitness.
• Must complete a basic training course of 40 hours within the first six (6) months of employment.

KSAs Knowledge of:

Basic Knowledge of Public Safety Functions

• General understanding or interest in emergency services and public safety operations.
• Willingness to learn about 911 call-taking, police dispatch procedures, and law enforcement communications. Skill and Abilities:

Ability to Learn and Use Technology

• Comfortable working with computers and open to learning specialized software such as Computer-Aided Dispatch Systems (CADS).
• Willing to be trained on the use of surveillance systems, camera feeds, and real-time monitoring tools.
• Able to follow structured procedures for entering and managing data accurately.

Communication Skills

• Clear and professional verbal communication skills, including the ability to remain calm and speak with people in high-stress situations.
• Ability to listen carefully, ask follow-up questions, and gather detailed information from callers.
• Willingness to learn and apply standardized scripts and call-taking protocols.

Critical Thinking and Decision-Making

• Ability to prioritize tasks, follow directions, and make sound decisions under pressure.
• Willingness to use good judgment when handling emergency and non-emergency calls.

Teamwork and Collaboration

• Able to work closely with coworkers, supervisors, and public safety personnel in a fast-paced environment.
• Willing to participate in cross-training and continuous learning as part of a team-oriented culture.

Attention to Detail and Multitasking

• Capable of managing multiple activities at once (e.g., phone, radio, and data entry).
• Careful attention to detail when recording information or updating records.

Flexibility and Reliability

• Willing to work various shifts, including nights, weekends, and holidays.
• Dependable and punctual, with a strong sense of responsibility and commitment to public service.

Professional Conduct

• Ability to maintain confidentiality and follow department rules and procedures.
• Willingness to undergo training and maintain certifications as required by state and department standards.