RTMDSv3 Level 3 Support Engineer

RTMDSv3 Level 3 Support Engineer

Introduction:

Realtime Managed Distribution Service (RTMDS) is one of the strategically important technologies used to deliver this data to a global customer base.

The RTMDS Level 3 are experts who will work with core engineering and development to develop functionality and resolve production deployment issues. Responsible for Test configurations, automation and deliver infrastructure.

Delivery to customers with EXCELLENCE, reliability, sustainable and predictability.

To achieve success the candidate will need to be committed, accountable, analytical, work well in a team and reactive to service impacting issues.

Responsibilities:

Supporting a private cloud hosting many hundreds of customers who historically led their own market data networks who will be both knowledgeable and expecting excellent service.

You'll be involved in the platform management ensuring compliance to standards and patching levels in production.

Developing inventory to build new infrastructure and support RTMDS Architecture to build a stable environment that meets the demands placed on it.

Resolve complex issues with build process, RTDS software configurations, inventory, hardware, custom configuration and providing fix forwards.

Document processes and procedures

Train level 2 / level 3 teams on complex tasks and develop support team skills

Ensure suitable monitoring is in place for production systems and working with core engineering to develop new monitoring

Produce complex automation to deliver mass infrastructure

Deliver functionality and resolve issues with their products

Work with QE teams to maintain CI inventory production pipelines have suitable testing to avoid issues and repeated failures

Work with network teams to test WAN and LAN delivery

Skillset:

Must have a knowledge of Market data in the financial sector and experience at delivering solutions. Domain authority on products such as RTDS ADH, ADS, DACS and ATS. Experience of networks and server hardware. In depth knowledge of RHEL, shell scripting expertise and proven track record of trouble shooting Market data network issues.

Experience of an automation tools such as rundeck and advanced scripting with languages like Python. Workflow tools such as Service Now and Jira. Development tools such as Git and DX1.

Nice to have experience of python, HPE synergy, ITRS, BigPanda and HPE Oneview.

Should be inclusive, a great teammate and problem solver. You will need to be a leader to delivery teams, operations and our partners.

Salary Range- $100,000-$115,000 a year

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