Beverages, Bussing, Cleanroom, Cook Dishes, Customer Support/Service, Delivery Driving, High School Diploma, Lift/Move 25 Pounds, Order Delivery, Order Processing, Organizational Skills
Philadelphia, Pennsylvania
Summary: Supports the serving staff to keep the dining room clean and stocked and processes the orders for the third party delivery platforms while providing exceptional customer service.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Acknowledges the guest and delivers beverage orders in accordance to serving standards
- Resolves order discrepancies quickly with food server.
- Supports the serving staff by maintaining stock levels of the dining room and serving stations.
- Assist in pre-bussing procedures while owning the process of bussing and resetting the tables.
- Ensures the initial delivery and refreshing of non-alcoholic beverages
- Acknowledges the order and places the orders into the Micros terminal.
- Maintains the stock levels of the take out condiments and utensils.
- Closes out orders using the third party delivery systems.
- Retrieves orders from the outlets and returns them to the pick up location.
- Ensures the accuracy of each take out order.
- Maintains a clean and organized workstation.
- Labels each order by name/number and sorts them into the appropriate holding area.
- Greets the delivery drivers and ensures that they receive the correct order.
- Cleans and stocks food prep areas, dining areas and workstations.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Six months or more related experience or training preferred.
- Must be available to work flexible shifts, nights, and weekends.
- Ability to successfully fulfill the pre-employment process.
Physical and Mental Demands:
- Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
- Frequently required to stoop and kneel.
- Must occasionally lift and/or move 25 pounds or more.
- Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
- Ability to work in a noisy and smoky environment