Runner - Ole Red Gatlinburg

FREE PARKING FOR EMPLOYEES - FULL TIME BENEFITS INCLUDED

As a Runner in our legendary music and entertainment venues, you'll deliver exceptional guest service and increase the efficiency of the front-of-house team. You'll assist servers with food and beverage delivery, clean and reset tables, and maintain dining areas in our restaurant, bar, and live entertainment destinations. As the ideal candidate, you're efficient, reliable, and eager to grow in a fast-paced live music venue.

• Greet all guests with smile and sincere welcome. Engage in friendly conversation to cultivate

repeat business. Share information about daily entertainment and upcoming events.

• Deliver food and beverage orders promptly, verifying accuracy and presentation. Carry large trays

of food through crowded areas and on stairs and operate a tray jack in public spaces.

• Continually bus tables throughout the shift. Clear and reset tables within three minutes of guest

departure.

• Remain present in dining areas during shift to support guest needs. Respond to concerns and

resolve issues with a professional, positive attitude.

• Adhere to quality expectations and standards, including clean and professional uniforms and

personal appearance.

• Clean up spills, moisture, and debris immediately; use caution signs as needed. Properly dispose

of all waste and recyclables.

• Maintain clean and orderly food service environment during and after service. Follow sanitation

procedures in both public areas and back of house. Report damage or safety concerns to

management.

• Attend pre-shift meetings. Perform defined opening, running, and closing duties.
• Comply with all company issued steps of service. Follow all corporate policies, safety and security

procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to

management.

• Perform other duties as assigned.

Full-time employees are eligible to participate in our core benefits package, including:

• Competitive medical, dental, vision, and pharmacy plans
• 401(k) retirement plans with 4% company match, vested immediately
• Company paid life insurance and short- and long-term disability coverage
• Generous Paid Time Off (PTO) - vacation, sick, and holidays to provide flexibility
• 4 weeks fully paid parental leave, plus adoption and surrogacy financial support
• Employee Assistance Program (EAP) - free resource for employees and family members
• Identity theft protection - company-paid benefit to keep your personal information safe
• Perks - free and discounted tickets to shows, tours, restaurants, retail, and more