Position Summary
The OHH ESG Program Case Manager is responsible for providing outreach, housing-focused case management, shelter coordination, rapid rehousing support, and housing retention services to individuals and families experiencing homelessness or at risk of homelessness.
The Case Manager serves as a primary point of contact for participants and supports them through outreach, Coordinated Entry, shelter placement, housing search, move-in, and housing stabilization. This position requires regular field-based work throughout Fresno and Madera Counties.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Conduct outreach and engage individuals and families experiencing homelessness or housing instability
Complete screenings, assessments, eligibility reviews, and required program documentation
Assist participants with Coordinated Entry enrollment, referrals, and housing opportunities
Coordinate emergency shelter placements, transportation, and temporary housing resources as needed
Develop individualized housing plans that identify participant goals, strengths, and barriers to housing
Assist participants with housing searches, applications, document collection, unit identification, and move-in planning
Coordinate approved housing-related financial assistance and communicate with landlords or property managers when appropriate
Provide ongoing housing stabilization services, including follow-up contacts, home visits, lease compliance support, and connection to community resources
Identify and address barriers that may place a participant’s housing at risk
Maintain working relationships with landlords, shelter providers, community agencies, healthcare providers, behavioral health providers, and other housing partners
Maintain accurate and timely case notes, participant records, HMIS entries, and required reports
Participate in outreach events, community meetings, and program meetings as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
Minimum of 2 years of experience working with individuals experiencing homelessness, housing instability, behavioral health challenges, or similar populations preferred
Experience in outreach, case management, housing navigation, rapid rehousing, shelter coordination, or community-based services preferred
Knowledge of housing resources, homeless response systems, Coordinated Entry, HMIS, and community services preferred
Strong communication, organization, problem-solving, and documentation skills
Ability to engage individuals from diverse backgrounds while maintaining professional boundaries and confidentiality
Ability to work independently, manage multiple priorities, and complete timely follow-up
Knowledge of trauma-informed care and Housing First principles preferred
Valid California Driver’s License, proof of insurance, and clean driving record required
Ability to travel throughout Fresno and Madera Counties and work in office, shelter, housing, and field-based settings