About the role
The Rural Resource Specialist focuses mainly on assisting with the successful transition to/with necessary housing for these veterans and their families. The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning and coaching skills.
Location: Sierra Vista, AZ
Responsibilities
DUTIES AND RESPONSIBLITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):
Caseload Responsibilities
- Conducts intake/eligibility meeting and completes eligibility forms to determine eligibility based on need and program requirement
- Develops a housing service plan with participants and enters all information in program database.
- Assists participants in identifying, applying for, and moving into permanent housing.
- Works with PAV Co-Director to verify determination of services and communicates approvals and all follow-up with the participant.
- Continues to follow up with participants as needed, and continues to conduct ongoing assessment on a periodic basis as per program guidelines, including 90-day re-certifications.
- Communicates/coordinates with participant’s other service providers as applicable on a regular basis.
- Assists with any applications for mainstream benefits, status of application, and benefits received. This can include attending meetings as an advocate for the participant.
- Contacts participant and conducts a process for participant exit when services are complete.
- Ensures that 85% of Rapid Rehousing and 95% of Prevention households served exit with permanent housing.
- Completes monthly reports on status of participants on caseload.
- Registers all veteran participants for the SSVF satisfaction survey.
- Participates in VA and, HMIS training, and other agency trainings as requested.
- Participates in monitoring and evaluation activities including record reviews.
Other Responsibilities
- Ensures that participant files are properly maintained, meeting grant and confidentiality requirements.
- Maintains a 95% accuracy rate on data entry and file audits.
- Ensures confidentiality of participant information.
- Maintains statistical data as required by grant funding sources.
- Adheres to all contractual agreements related to resource and case management services.
- Attends meetings with partnering agencies as scheduled.
- Attends agency meetings as required such as All Staff and quarterly resource specialist meetings.
- Performs other related duties as requested/assigned by leadership.
- Demonstrates adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
- Other duties as assigned by leadership
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of issues facing veterans and people that are low income/homeless, including housing, employment, mental and physical health.
- Strong interviewing and assessment skills.
- Ability to work effectively with program participants, the public, staff and volunteers.
- Ability to communicate effectively and accurately orally and in writing.
- Proficiency with office computer systems and software, including Microsoft Windows, Outlook, Word Excel, and a web-based database.
- Ability to function with minimal supervision.
- Ability to accurately track information and services in HMIS.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in Social Work or related field
- Minimum of three years of work experience in social services program providing case management services
- One-year experience working with people who are low income or homeless and/or veterans
- Note: A combination of relevant education and professional experience may be considered in lieu of degree.
- First Aid/CPR certification, or ability to obtain
- Level 1 fingerprint clearance card, or ability to obtain
- Background checks
- Must have reliable transportation, a valid driver’s license, a clean driving record, and proof of insurance coverage
PREFERRED QUALIFICATIONS
- Military veteran or veteran family member
- One-year experience working in the multi- family housing field
- Bilingual (English/Spanish)
- Experience conducting home visits
- Experience working in a program providing rent assistance.
- One-year experience and demonstrated proficiency with web-based database program(s).
PHYSICAL ENVIRONMENT/CONDITIONS
- Office environment with moderate office noise levels.
- Ability to meet with participants in office setting and facilitate deskwork processes on full workday basis.
- Visual acuity and hand dexterity to discern information, complete records and reports, and data enter information into computer systems.
- Ability to lift 25 pounds
- Ability to travel to other locations as needed for outreach to property managers, meetings, events, etc.
Contacts
jobs@primavera.org
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