RV Parts, Accessories & Upfitting Specialist

Position Summary

The RV Parts, Accessories & Upfitting Specialist is a high-energy sales and support role focused on helping customers get more enjoyment, comfort, and capability out of their RVs. This person drives parts, accessories, upfitting, and service-related sales by actively identifying customer needs, recommending the right solutions, and creating a positive buying experience. Through strong product knowledge, a winning attitude, and effective parts sourcing and inventory management, this role helps increase customer satisfaction, improve service department efficiency, and grow dealership profitability.  

Qualifications

• Experience in RV, automotive, marine, trailer, towing, or aftermarket parts sales.
• Strong knowledge of RV accessories and upfitting products, such as:
  • Solar and battery upgrades
  • Lithium battery systems
  • Hitch and towing accessories
  • Tongue jacks and leveling systems
  • Storage and cargo solutions
  • Off road solutione
  • Electrical and convenience upgrades
• Basic installation knowledge of RV accessories.
• Experience with inventory management and cycle counting.
• Strong communication and interpersonal skills.
• Self-motivated with a proven ability to meet or exceed sales goals.

Primary Responsibilities

RV Accessories & Service Upsells

• Identify and recommend RV accessories, upgrades, and service enhancements during every customer interaction.
• Partner with Service Advisors and Technicians to identify customer-pay upgrade opportunities.
• Review repair orders for accessory and upsell opportunities.
• Build and present upgrade packages that enhance the RV ownership experience.
• Increase average repair order revenue through accessory and upgrade sales.

Parts Sales & Customer Service

• Assist customers with parts and accessory selection.
• Utilize consultative selling techniques to increase sales and customer satisfaction.
• Recommend complementary products and services whenever appropriate.
• Handle special orders, returns, and warranty inquiries.

Service Department Support

• Source parts quickly to minimize technician downtime.
• Work closely with technicians and advisors to support repair operations.
• Research and procure hard-to-find parts through local, aftermarket, and OEM suppliers.
• Pre-pick, label, and stage parts for scheduled service work.

Inventory Management

• Receive, stock, organize, and maintain inventory.
• Conduct cycle counts and inventory audits.
• Maintain inventory accuracy and proper stock levels.
• Assist with annual and periodic physical inventories.

Order Processing & Shipping

• Process customer and work-order parts requests accurately.
• Manage special orders and open purchase orders.
• Coordinate shipping and receiving activities.

Performance Expectations

• Achieve monthly Parts & Accessories Gross Profit goals.
• Meet or exceed accessory and service upsell targets.
• Maintain high accessory attachment rates on repair orders.
• Maintain 99% inventory accuracy.
• Complete cycle counts and inventory controls on schedule.
• Maintain repair order parts status objectives and purchasing timelines.

Success Profile

The ideal candidate is a sales-driven RV parts professional who enjoys helping customers improve their RV experience through upgrades, accessories, and solutions while supporting efficient service department operations.